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Interpersonal relationship building in social commerce communities: considering both swift guanxi and relationship commitment

  • Xusen Cheng
  • Yu Gu
  • Jian MouEmail author
Article
  • 157 Downloads

Abstract

The booming of social media facilitates the popularity of social commerce. In social commerce communities, relationship building is rather crucial. In this study, we consider both swift guanxi and relationship commitment to explore the interpersonal relationship building process in social commerce. Collecting 972 valid responses of social commerce community members, we identify four bond-based antecedents of swift guanxi, namely familiarity, interpersonal similarity, interactivity and personal information, which are all positively associated with swift guanxi. We also demonstrate that swift guanxi exerts a significant positive effect on relationship commitment, unveiling the process of relationship building between members in s-commerce communities. Furthermore, we also verify that swift guanxi has a significant positive impact only on social word-of-mouth (sWOM) adoption behavior, but not on sWOM behavior; while relationship commitment has reverse impacts, which are very interesting findings. Founders of social commerce communities may use these findings to promote the building of social commerce communities.

Keywords

Swift guanxi Relationship commitment Social commerce Bond-based antecedents Social commerce behaviors 

Notes

Acknowledgements

We would like to thank National Natural Science Foundation of China (Grant No. 71871061) and Natural Sciences and Engineering Research Council of Canada (Grand No. 2018-05241) for provding funding for part of this research.

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Authors and Affiliations

  1. 1.School of InformationRenmin University of ChinaBeijingChina
  2. 2.School of Economics and ManagementTsinghua UniversityHaidian District, BeijingChina
  3. 3.School of Economics and ManagementXidian UniversityXi’anChina
  4. 4.Telfer School of ManagementUniversity of OttawaOttawaCanada

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