Education and Information Technologies

, Volume 24, Issue 1, pp 531–547 | Cite as

A governance operating model for open and distance learning institutions

  • Pankaj KhannaEmail author


This paper describes an effective governance operating model that would encourage achieving enhanced good governance during the overall working of open and distance learning (ODL) institutions. The operating model is proposed to be comprised of three layers of network, namely the organisational design and governance system which include institutional governing structure and governance network of people; governance operating systems; and IT infrastructure. These three layers further consist of sub-components that would bring about significant improvement in the teaching-learning activity as well as in the quality of distance education, in a well organised and structured way. All these systems and structures are assisted with ICT based operations so as to achieve enhanced good governance in practical terms. The proposed governance operating model thus developed based on extant literature on structural and institutional governance would facilitate to enhance the efficiency, effectiveness and overall performance of the ODL institution concerned.


Governance Governance operating model Distance learning Open learning Good governance E-governance Integrated information management Decision-making Governance system Organizational design 



The author would like to thank the following organisations and the associated persons whose work has helped him to undertake and prepare this article:

• British Parliament – House of Commons – Guide to the Rules relating to the conduct (

• Chartered Institute of Public Finance and Accountancy (CIPFA).

• Deloitte Touché Tohmatsu Limited (

• Government of India, Ministry of Personnel, Public Grievances & Pensions, Department of Administrative Reforms and Public Grievances.

• Indira Gandhi National Open University (

• Nolan Principles – Committee on Standards in Public Life (

• Sir Jon Shortridge KCB’s Report- Review of the corporate governance of S4C. (

• The Commonwealth of Learning (

• The Office of the United Nations High Commissioner for Human Rights (

• The Organisation for Economic Co-operation and Development (


• United Nations Public Administration Network (

• World Bank. Capacity development in Sub-Saharan Africa, ECD Working Paper Series Washington, DC: (


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Copyright information

© Springer Science+Business Media, LLC, part of Springer Nature 2018

Authors and Affiliations

  1. 1.Indira Gandhi National Open University (IGNOU)MaidangarhiIndia

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