Computer Supported Cooperative Work (CSCW)

, Volume 22, Issue 4–6, pp 531–573 | Cite as

Sharing Knowledge and Expertise: The CSCW View of Knowledge Management

  • Mark S. Ackerman
  • Juri Dachtera
  • Volkmar Pipek
  • Volker Wulf
Article

Abstract

Knowledge Management (KM) is a diffuse and controversial term, which has been used by a large number of research disciplines. CSCW, over the last 20 years, has taken a critical stance towards most of these approaches, and instead, CSCW shifted the focus towards a practice-based perspective. This paper surveys CSCW researchers’ viewpoints on what has become called ‘knowledge sharing’ and ‘expertise sharing’. These are based in an understanding of the social contexts of knowledge work and practices, as well as in an emphasis on communication among knowledgeable humans. The paper provides a summary and overview of the two strands of knowledge and expertise sharing in CSCW, which, from an analytical standpoint, roughly represent ‘generations’ of research: an ‘object-centric’ and a ‘people-centric’ view. We also survey the challenges and opportunities ahead.

Key words

knowledge sharing expertise sharing CSCW collective memory organizational memory expertise location expert finder expertise finding knowledge management sociotechnical collective intelligence 

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Copyright information

© Springer Science+Business Media Dordrecht 2013

Authors and Affiliations

  • Mark S. Ackerman
    • 1
  • Juri Dachtera
    • 2
  • Volkmar Pipek
    • 2
  • Volker Wulf
    • 2
  1. 1.University of Michigan, Ann ArborAnn ArborUSA
  2. 2.University of SiegenSiegenGermany

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