Computer Supported Cooperative Work (CSCW)

, Volume 22, Issue 4–6, pp 373–423 | Cite as

Reflections on 25 Years of Ethnography in CSCW

Article

Abstract

In this article we focus attention on ethnography’s place in CSCW by reflecting on how ethnography in the context of CSCW has contributed to our understanding of the sociality and materiality of work and by exploring how the notion of the ‘field site’ as a construct in ethnography provides new ways of conceptualizing ‘work’ that extends beyond the workplace. We argue that the well known challenges of drawing design implications from ethnographic research have led to useful strategies for tightly coupling ethnography and design. We also offer some thoughts on recent controversies over what constitutes useful and proper ethnographic research in the context of CSCW. Finally, we argue that as the temporal and spatial horizons of inquiry have expanded, along with new domains of collaborative activity, ethnography continues to provide invaluable perspectives.

Key words

anthropology critical studies CSCW connecting ethnography and design constructing the field site ethnomethodology multi-sited ethnography sociality and materiality of work work practice workplace studies 

References

  1. Aanestad, M. (2003). The Camera as an Actor: Design-in-Use of Telemedicine Infrastructure in Surgery. Computer Supported Cooperative Work (CSCW), vol. 12, no. 1, pp. 1–20.Google Scholar
  2. Aarhus, R. and S. A. Ballegaard (2010). Negotiating Boundaries: Managing Disease at Home. In Proceedings of the 28th international conference on Human factors in computing systems (CHI ’10), Atlanta, GA, USA, April 10–15, 2010. New York: ACM Press, pp. 1223–1232.Google Scholar
  3. Aarhus, R., S. A. Ballegaard, E. Groenvall, and S. B. Larsen (2009). Ageing in communal place: Ethnographic studies of social interaction in senior housing communities. International reports on socio-informatics, vol. 6, no. 3, pp. 8–20.Google Scholar
  4. Ackerman, M. S. and C. A. Halverson (2004). Organizational Memory as Objects, Processes, and Trajectories: An Examination of Organizational Memory in Use. Computer Supported Cooperative Work (CSCW), vol. 13, no. 2, pp. 155–189.Google Scholar
  5. Ackerman, M. S., C. A. Halverson, T. Erickson, and W. A. Kellogg (eds.) (2008). Resources, Co-Evolution and Artifacts. London: Springer.Google Scholar
  6. Agar, M. H. (1996). The Professional Stranger: An Informal Introduction to Ethnography. San Diego: Academic Press. (2nd).Google Scholar
  7. Amit, V. (ed.) (2000a). Constructing the field: Ethnographic fieldwork in the contemporary world. London: Routledge.Google Scholar
  8. Amit, V. (2000b). Introduction: Constructing the field. In Amit, V. (ed.): Constructing the field: Ethnographic fieldwork in the contemporary world. London: Routledge, pp. 1–18.Google Scholar
  9. Andersen, T., J. Halse, and J. Moll (2011). Design Interventions as Multiple Becomings of Healthcare. In Proceedings of the 4th Nordic Design Research Conference (Nordes’11), Helsinki, Finland, May 29–31, 2011, Helsinki: Aalto University, pp. 11–20.Google Scholar
  10. Anderson, R. J. (1994). Representations and Requirements: The Value of Ethnography in System Design. Human-Computer Interaction, vol. 9, no. 3, pp. 151–182.Google Scholar
  11. Anderson, B. (1997). Work, Ethnography and System Design. In Kent, A. and J. G. Williams (eds.): The Encyclopedia of Microcomputing, vol. 20. New York: Marcel Dekker, pp. 159–183.Google Scholar
  12. Atkinson, P. (1988). Ethnomethodology: A Critical Review. Annual Review of Sociology, vol. 14, pp. 441–465.Google Scholar
  13. Austin, J. L. (1962). How to Do Things With Words. Cambridge, MA: Harvard University Press.Google Scholar
  14. Avram, G., L. Bannon, J. Bowers, and A. Sheehan (2009). Bridging, Patching and Keeping the Work Flowing: Defect Resolution in Distributed Software Development. Computer Supported Cooperative Work (CSCW), vol. 18, nos. 5–6, pp. 477–507.Google Scholar
  15. Bader, G. and J. M. Nyce (1998). When Only the Self Is Real: Theory and Practice in the Development Community. Journal of Computer Documentation, vol. 22, no. 1, pp. 5–10.Google Scholar
  16. Balka, E., P. Bjørn, and I. Wagner (2008). Steps Toward a Typology for Health Informatics. In Proceedings of the 2008 ACM conference on Computer supported cooperative work (CSCW’08), San Diego, CA, USA, November 08–12, 2008. New York: ACM Press, pp. 515–524.Google Scholar
  17. Bannon, L. (2000). Understanding Common Information Spaces in CSCW. Position paper for Workshop on Common Information Spaces, Copenhagen, Denmark, August 23–25 2000. http://cscw.dk/ciscph2000/Bannon.pdf. Accessed November 5 2012.
  18. Bannon, L. and S. Bødker (1997). Constructing Common Information Spaces. In Hughes, J., et al. (eds.): Proceedings of the Fifth European Conference on Computer Supported Cooperative Work, Lancaster, UK, September 7–11 1997. Dordrecht: Kluwer Academic Publishers, pp. 81–96.Google Scholar
  19. Bannon, L. J. and K. Schmidt (1991). CSCW: Four Characters in Search for a Context. In Bowers, J. M. and S. D. Benford (eds.): Studies in Computer-Supported Cooperative Work—Theory, Practice and Design. Amsterdam: Elsevier Science Publisher’s B.V., North-Holland, pp. 3–17.Google Scholar
  20. Bansler, J. P. and F. Kensing (2010). Special Issue: Information Infrastructures for Healthcare. Computer Supported Cooperative Work (CSCW), vol. 19, no. 6.Google Scholar
  21. Bardram, J. E. (2000). Temporal Coordination: On Time and Coordination of Collaborative Activities at a Surgical Department. Computer Supported Cooperative Work (CSCW), vol. 9, no. 2, pp. 157–187.Google Scholar
  22. Bardram, J. E. and C. Bossen (2003). Moving to get aHead: Local Mobility and Collaborative Work. In Kuutti, K., et al. (eds.): Proceedings of the Eight European Conference on Computer Supported Cooperative Work, Helsinki, Finland, September 14–18 2003. Dordrecht: Kluwer Academic Publishers, pp. 355–374.Google Scholar
  23. Bardram, J. E. and C. Bossen (2005a). Mobility Work: The Spatial Dimension of Collaboration at a Hospital. Computer Supported Cooperative Work (CSCW), vol. 14, no. 2, pp. 131–160.Google Scholar
  24. Bardram, J. E. and C. Bossen (2005b). A Web of Coordinative Artifacts: Collaborative Work at a Hospital Ward. In Proceedings of the International Conference on Supporting Group Work (GROUP’05), Sanibel Island, Florida, USA, November 6–9 2005. New York: ACM Press, pp. 168–176.Google Scholar
  25. Bardram, J. E. and T. R. Hansen (2010). Context-Based Workplace Awareness. Computer Supported Cooperative Work (CSCW), vol. 19, no. 2, pp. 105–138.Google Scholar
  26. Barkhuus, L. and B. Brown (2007). Special Issue on Leisure Technologies. Computer Supported Cooperative Work (CSCW), vol. 16, nos. 1–2.Google Scholar
  27. Barkhuus, L. and R. Lecusay (2012). Social Infrastuctures as Barriers and Foundation for Informal Learning: Technology Integration in an Urban After-Schools center. Computer Supported Cooperative Work (CSCW), vol. 21, no. 1, pp. 81–103.Google Scholar
  28. Baumer, E. P. S., M. Sueyoshi, and B. Tomlinson (2011). Bloggers and Readers Blogging Together: Collaborative Co-creation of Political Blogs. Computer Supported Cooperative Work (CSCW), vol. 20, no. 1, pp. 1–36.Google Scholar
  29. Beaulieu, A. (2004). Mediating Ethnography: Objectivity and the Making of Ethnographies of the Internet. Social Epistemology, vol. 18, nos. 2–3, pp. 139–163.Google Scholar
  30. Bell, G. and P. Dourish (2007). Back to the shed: Gendered visions of technology and domesticity. Personal and Ubiquitous Computing, vol. 11, no. 5, pp. 373–381.Google Scholar
  31. Bell, G., et al. (2003). Designing culturally situated technologies for the home. In Proceedings of Conference on Human Factors in Computing Systems (CHI ’03), Fort Lauderdale, Florida, April 5–10 2003. New York: ACM Press, pp. 1062–1063.Google Scholar
  32. Bell, G., M. Blythe, and P. Sengers (2005). Making by Making Strange: Defamiliarization and the design of Domestic Technologies. ACM Transactions on Computer-Human Interaction, vol. 12, no. 2, pp. 149–173.Google Scholar
  33. Benford, S., et al. (2006). Can You See Me Now? ACM Transactions on Computer-Human Interaction, vol. 13, no. 1, pp. 100–133.Google Scholar
  34. Bennerstedt, U. and J. Ivarsson (2010). Knowing the Way: Managing Epistemic Topologies in Virtual Game Worlds. Computer Supported Cooperative Work (CSCW), vol. 19, no. 2, pp. 201–230.Google Scholar
  35. Benson, D. and J. Hughes (1991). Method evidence and inference: Evidence and inference for ethnomethodology. In Button, G. (ed.): Ethnomethodology and the Human Sciences. Cambridge: Cambridge University Press, pp. 109–136.Google Scholar
  36. Bentley, R., et al. (1992). Ethnographically-Informed Systems Design for Air Traffic Control. In Turner, J. and R. Kraut (eds.): Conference on Computer-Supported Cooperative Work (CSCW’92), Toronto, Canada, October 31–November 4 1992. New York: ACM Press, pp. 123–129.Google Scholar
  37. Bertelsen, O. W. and S. Bødker (2001). Cooperation in massively distributed information spaces. In Prinz, W., et al. (eds.): Seventh European Conference on Computer-Supported Cooperative Work, Bonn, Germany, September 16–20 2001. Dordrecht: Kluwer Academic Publishers, pp. 1–17.Google Scholar
  38. Bjørn, P. and L. R. Christensen (2011). Relation Work: Creating socio-technical connections in global engineering. In Bødker, S., et al. (eds.): Proceedings of the 12th European Conference on Computer Supported Cooperative Work, Aarhus, Denmark, September 24–28 2011. London: Springer, pp. 133–152.Google Scholar
  39. Bjørn, P. and M. Hertzum (2011). Artefactual Multiplicity: A Study of Emergency-Department Whiteboards. Computer Supported Cooperative Work (CSCW), vol. 20, nos. 1–2, pp. 93–121.Google Scholar
  40. Blomberg, J. and M. Burrell (2012). An Ethnographic Approach to Design. In Jacko, J. A. (ed.): Human–Computer Interaction Handbook: Fundamentals, Evolving Technologies, and Emerging Applications. Boca Raton, FL: CRC Press, pp. 1025–1052. (3rd).Google Scholar
  41. Blomberg, J. and H. Karasti (2012). Ethnography: Positioning Ethnography within Participatory Design. In Simonsen, J. and T. Robertson (eds.): Routledge International Handbook of Participatory Design. London and New York: Routledge, pp. 86–116.Google Scholar
  42. Blomberg, J., J. Giagomi, A. Mosher, and P. Swenton-Wall (1993). Ethnographic Field Methods and Their Relation to Design. In Schuler, D. and A. Namioka (eds.): Participatory Design: Principles and Practices. Hillsdale: Lawrence Erlbaum Associates, pp. 123–155.Google Scholar
  43. Blomberg, J., L. Suchman, and R. Trigg (1997). Back to Work: Renewing old agendas for change. In Kyng, M. and L. Mathiassen (eds.): Computers and Design in Context, Cambridge, MA :MIT Press, pp. 201–238.Google Scholar
  44. Blomberg, J., L. Suchman, and R. H. Trigg (1996). Reflections on a Work-Oriented Design Project. Human-Computer Interaction, vol. 11, pp. 237–265.Google Scholar
  45. Bødker, K., F. Kensing, and J. Simonsen (2004). Participatory IT Design: Designing for business and workplace realities. Cambridge, MA: MIT Press.Google Scholar
  46. Bossen, C. (2002). The parameters of Common Information Spaces: The Heterogeneity of Cooperative Work at a Hospital Ward. In Proceedings of the 2002 ACM conference on Computer supported cooperative work (CSCW’02), New Orleans, Luisiana, USA, November 16–20 2002. New York: ACM Press, pp. 176–186.Google Scholar
  47. Bossen, C. and R. Markussen (2010). Infrastructuring and Ordering Devices in Health Care: Medication Plans and Practices on a Hospital Ward. Computer Supported Cooperative Work (CSCW), vol. 19, no. 6, pp. 615–637.Google Scholar
  48. Bossen, C., L. G. Jensen, and F. Witt (2012). Medical Secretaries’ Care of Records: The Cooperative Work of a Non-Clinical Group. In Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work (CSCW ’12), Seattle, Washington, USA, February 11–15 2012. New York: ACM Press, pp. 921–930.Google Scholar
  49. Bourdieu, P. (1992). Invitation to a Reflexive Sociology. Chicago, IL: University of Chicago Press.Google Scholar
  50. Bowers, J. and J. Churcher (1988). Local and Global Structuring of Computer-Mediated Communication. In Proceedings of the 1988 ACM conference on Computer-supported cooperative work (CSCW’88), Portland, OR, USA, September 26–28 1988. New York: ACM Press, pp. 125–139.Google Scholar
  51. Bowers, J. M., et al. (1992). Editorial. Computer Supported Cooperative Work (CSCW): An International Journal, vol. 1, nos. 1–2, pp. 1–5.MathSciNetGoogle Scholar
  52. Bowers, J., G. Button, and W. Sharrock (1995). Workflow from Within and Without: Technology and Cooperative Work on the Print Industry Shopfloor. In Marmolin, H., Y. Sundblad, and K. Schmidt (eds.): Proceedings of the Fourth European Conference on Computer-Supported Cooperative Work, Stockholm, Sweden, September 10–14 1995. Dordrecht: Kluwer Academic Publishers, pp. 51–66.Google Scholar
  53. Bowers, J., J. O’Brien, and J. Pycock (1996). Practically Accomplishing Immersion: Cooperationin and for Virtual Environments. In Proceedings of the 1996 ACM conference on Computer supported cooperative work (CSCW’96), Boston, MA, USA, November 16–20 1996. New York: ACM Press, pp. 380–389.Google Scholar
  54. Bowker, G. C. and S. L. Star (1999). Sorting things out: Classification and its consequences. Cambridge, MA: MIT Press.Google Scholar
  55. Bowker, G. C., S. Timmermans, and S. L. Star (1995). Infrastructure and Organizational Transformation: Classifying Nurses’ Work. In Orlikowski, W. J., et al. (eds.): Information Technology and Changes in Organizational Work. London: Chapman & Hall, pp. 344–370.Google Scholar
  56. Brown, B. and L. Barkhuus (2007). Leisure and CSCW: Introduction to Special Edition. Computer Supported Cooperative Work (CSCW), vol. 16, nos. 1–2, pp. 1–10.Google Scholar
  57. Brown, B. and M. Bell (2004). CSCW at play: ‘There’ as a collaborative virtual environment. In Proceedings of the 2004 ACM conference on Computer supported cooperative work (CSCW ’04), Chicago, Illinois, USA, November 6–10 2004. New York: ACM Press, pp. 350–359.Google Scholar
  58. Brown, B. and M. Chalmers (2003). Tourism and mobile technology. In Kuutti, K., et al. (eds.): Proceedings of the Eight European Conference on Computer Supported Cooperative Work, Helsinki, Finland September 14–18 2003. Dordrecht: Kluwer Academic Publishers, pp. 335–354.Google Scholar
  59. Bucciarelli, L. (1995). Designing Engineers. Cambridge, MA: MIT Press.Google Scholar
  60. Büscher, M. and P. Mogensen (1997). Mediating change: Translation and mediation in the context of bricolage. In McMaster, T., et al. (eds.): Facilitating Technology Transfer Through Partnership: Learning from Practice and Research. IFIP TC WG8.6 International Working Conference on Diffusion, Adoption and Implementation of Information Technology. London: Chapman & Hall, p. 15.Google Scholar
  61. Büscher, M., S. Gill, P. Mogensen, and D. Shapiro (2001b). Landscapes of Practice: Bricolage as a Method for Situated Design. Computer Supported Cooperative Work (CSCW), vol. 10, no. 1, pp. 1–28.Google Scholar
  62. Büscher, M., P. Mogensen, and D. Shapiro (2001a). Spaces of Practice. In Prinz, W., et al. (eds.): Proceedings of the Seventh European Conference on Computer Supported Cooperative Work, Bonn, Germany, September 16–20 2001. Dordrecht: Kluwer Academic Publishers, pp. 139–158.Google Scholar
  63. Büscher, M., M. Agger Eriksen, K. J. Friis, and P. Mogensen (2004). Ways of Grounding Imagination. In Proceedings of the eighth conference on Participatory design (PDC’04), Toronto, Ontario, Canada, July 27–31 2004. New York: ACM Press, pp. 193–203.Google Scholar
  64. Büscher, M., J. Urry, and K. Witchger (eds.) (2011). Mobile Methods. New York: Routledge.Google Scholar
  65. Button, G. (ed.) (1993). Technology in Working Order: Studies of Work, Interaction and Technology. Cambridge: Cambridge University Press.Google Scholar
  66. Button, G. (2000). The ethnographic tradition and design. Design Studies, vol. 21, no. 4, pp. 319–332.MathSciNetGoogle Scholar
  67. Button, G. and R. Harper (1996). The Relevance of ‘Work-Practice’ for Design. Computer-Supported Cooperative Work (CSCW), vol. 4, no. 4, pp. 263–280.Google Scholar
  68. Button, G. and W. Sharrock (2009). Studies of Work and the Workplace in HCI: Concepts and Techniques. San Rafael, CA: Morgan & Claypool Publishers.Google Scholar
  69. Buur, J. and S. Bødker (2000). From usability lab to design collaboratorium: Reframing usability practice. In Proceedings of the ACM conference on Designing interactive systems: processes, practices, methods, and techniques (DIS’2000), Brooklyn, NY, USA, August 17–19, 2000. New York: ACM Press, pp. 297–307.Google Scholar
  70. Buur, J., T. Binder, and E. Brandt (2000). Taking Video beyond ‘Hard Data’ in User Centered Design. In Proceedings of Participatory Design Conference (PDC’00), New York, NY, USA, November 28–December 1 2000. Palo Alto, CA: CPSR, pp. 21–29.Google Scholar
  71. Candea, M. (2007). Arbitrary Locations: In Defence of the Bounded Field-Site. Journal of the Royal Anthropological Institute, vol. 13, no. 1, pp. 167–184.Google Scholar
  72. Candea, M. (2009). Arbitrary Locations: In Defence of the Bounded Field-site. In Falzon, M.-A. (ed.): Multi-sited Ethnography: Theory, Praxis and Locality in Contemporary Research. Surrey, England; Burlington, VT: Ashgate, pp. 25–45.Google Scholar
  73. Carroll, J. M. (2000). Making use: Scenario-based design of human-computer interactions. Cambridge, MA: MIT Press.Google Scholar
  74. Clifford, J. (1988). The predicament of culture: Twentieth-century ethnography, literature, and art. Cambridge, MA: Harvard University Press.Google Scholar
  75. Clifford, J. and G. E. Marcus (eds.) (1986). Writing Culture: The Poetics and Politics of Ethnography. Berkeley, CA: University of California Press.Google Scholar
  76. Coleman, S. and P. von Hellerman (eds.) (2011a). Multi-sited Ethnography: Problems and Possibilities in the Translocation of Research Methods. New York, London: Routledge.Google Scholar
  77. Coleman, S. and P. von Hellerman (2011b). Introduction. In Coleman, S. and P. von Hellerman (eds.): Multi-sited Ethnography: Problems and Possibilities in the Translocation of Research Methods. New York, London: Routledge.Google Scholar
  78. Crabtree, A. (2003). Designing Collaborative Systems: A Practical Guide to Ethnography. London: Springer-Verlag.Google Scholar
  79. Crabtree, A. and T. Rodden (2004). Domestic Routines and Design for the Home. Computer Supported Cooperative Work (CSCW), vol. 13, no. 2, pp. 191–220.Google Scholar
  80. Crabtree, A., et al. (2000). Ethnomethodologically Informed Ethnography and Information System Design. Journal of the American Society for Information Science, vol. 51, no. 7, pp. 666–682.Google Scholar
  81. Crabtree, A., T. Rodden, and J. Mariani (2004). Collaborating around collections: Informing the continued development of photoware. In Proceedings of the 2004 ACM conference on Computer supported cooperative work (CSCW ’04), Chicago, IL, USA, November 06–10 2004. New York: ACM Press, pp. 396–405.Google Scholar
  82. Crabtree, A., T. Rodden, and S. Benford (2005). Moving with the Times: IT Research and the Boundaries of CSCW. Computer Supported Cooperative Work (CSCW), vol. 14, no. 3, pp. 217–251.Google Scholar
  83. Crabtree, A., et al. (2007). The Cooperative Work of Gaming: Orchestrating a mobile SMS Game. Computer Supported Cooperative Work (CSCW), vol. 16, nos. 1–2, pp. 167–198.Google Scholar
  84. Crabtree, A., T. Rodden, P. Tolmie, and G. Button (2009). Ethnography Considered Harmful. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI ’09), Boston, Massaschusetts, USA, April 4–9 2009. New York: ACM Press, pp. 879–888.Google Scholar
  85. Crabtree, A., M. Rouncefield, and P. Tolmie (2012). Doing Design Ethnography. London: Springer-Verlag.Google Scholar
  86. Darrah, C. N., J. M. Freeman, and J. A. English-Lueck (2007). Busier Than Ever!: Why American Families Can’t Slow Down. Stanford University Press.Google Scholar
  87. Dourish, P. (2001). Process descriptions as organisational accounting devices: The dual use of workflow technologies. In Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work (GROUP ’01), Boulder, CO, USA, September 30–October 03 2001. New York: ACM Press, pp. 52–60.Google Scholar
  88. Dourish, P. (2006). Implications for Design. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI ’06), Montreal, Canada, April 22–27 2006. New York: ACM Press, pp. 541–550.Google Scholar
  89. Dourish, P. and S. Bly (1992). Portholes: Supporting awareness in a distributed work group. In Bauersfeld, P., J. Bennett, and G. Lynch (eds.): Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI’92), Monterey, CA, USA, June 3–7 1992. New York: ACM Press, pp. 541–547.Google Scholar
  90. Dourish, P., et al. (1996). Freeflow: Mediating Between Representation and Action in Workflow Systems. In Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW’96), Boston, MA, USA, November 16–20 1996. New York: ACM Press, pp. 190–198.Google Scholar
  91. Ducheneaut, N. (2005). Socialization in an Open Source Software Community: A Socio-Technical Analysis. Computer Supported Cooperative Work (CSCW), vol. 14, no. 4, pp. 323–368.Google Scholar
  92. Ducheneaut, N., R. J. Moore, and E. Nickell (2007). Virtual “Third Places”: A Case Study of Sociability in Massively Multiplayer Games. Computer Supported Cooperative Work (CSCW), vol. 16, nos. 1–2, pp. 129–166.Google Scholar
  93. Durrant, A., D. S. Kirk, S. Benford, and T. Rodden (2012). Pursuing Leisure: Reflections on Theme Park Visiting. Computer Supported Cooperative Work (CSCW), vol. 21, no. 1, pp. 43–79.Google Scholar
  94. Egger, E. and I. Wagner (1993). Negotiating Temporal Orders: The Case of Collaborative Time Management in a Surgery Clinic. Computer Supported Cooperative Work (CSCW), vol. 1, no. 4, pp. 255–275.Google Scholar
  95. Ellingsen, G. and E. Monteiro (2003). A Patchwork Planet: Integration and Cooperation in Hospitals. Computer Supported Cooperative Work (CSCW), vol. 12, no. 1, pp. 71–95.Google Scholar
  96. Ellingsen, G. and E. Monteiro (2006). Seamless Integration: Standardisation across Multiple Local Settings. Computer Supported Cooperative Work (CSCW), vol. 15, nos. 5–6, pp. 433–466.Google Scholar
  97. Ellingsen, G. and K. Røed (2010). The Role of Integration in Health-Based Information Infrastructures. Computer Supported Cooperative Work (CSCW), vol. 19, no. 6, pp. 557–584.Google Scholar
  98. Engeström, Y. and D. Middleton (eds.) (1996). Cognition and Communication at Work. Cambridge, MA: Cambridge University Press.Google Scholar
  99. Fabian, J. (1983). Time and the Other: How Anthropology Makes its Object. New York: Colombia University Press.Google Scholar
  100. Falzon, M.-A. (ed.) (2009a). Multi-sited Ethnography: Theory, Praxis and Locality in Contemporary Research. Surrey, England; Burlington, VT: Ashgate.Google Scholar
  101. Falzon, M.-A. (2009b). Introduction. In Falzon, M.-A. (ed.): Multi-sited Ethnography: Theory, Praxis and Locality in Contemporary Research. Surrey, England; Burlington, VT: Ashgate, pp. 1–23.Google Scholar
  102. Fields, B., P. Amaldi, and A. Tassi (2005). Representing collaborative work: The airport as common information space. Cognition Technology & Work, vol. 7, no. 2, pp. 119–133.Google Scholar
  103. Filippi, G. and J. Theureau (1993). Analyzing cooperative work in an urban traffic control room for the design of a coordination support system. In Michelis, G., C. Simone, and K. Schmidt (eds.): Proceedings of the Third European Conference in Computer-Supported Cooperative Work, Milano, Italy, September 13–17 1993. Dordrecht: Kluwer Academic Publishers, pp. 171–186.Google Scholar
  104. Fitzpatrick, G. and G. Ellingsen (2013). A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas. Computer Supported Cooperative Work (CSCW), vol. same.Google Scholar
  105. Fitzpatrick, G., S. Kaplan, and T. Mansfield (1996). Physical Spaces, Virtual Places and Social Worlds: A study of work in the virtual. In Ackerman, M. S. (ed.): Computer Supported Cooperative Work (CSCW’96), Boston, MA, USA, November 16–20 1996. New York: ACM Press, pp. 334–343.Google Scholar
  106. Flores, F., M. Graves, B. Hartfield, and T. Winograd (1988). Computer Systems and the Design of Organizational Interaction. ACM Transactions on Office Information Systems, vol. 6, no. 2, pp. 153–172.Google Scholar
  107. Forsythe, D. E. (1999). “It’s just a matter of common sense”: Ethnography as Invisible Work. Computer Supported Cooperative Work (CSCW), vol. 8, nos. 1–2, pp. 127–145.Google Scholar
  108. Garfinkel, H. (1967). Studies in Ethnomethodology. Englewood Cliffs, NJ: Prentice-Hall.Google Scholar
  109. Garfinkel, H. (1996). Ethnomethodology’s program. Social Psychology Quarterly, vol. 59, no. 1, pp. 5–21.Google Scholar
  110. Geertz, C. (1973). The Interpretation of Cultures. New York: Basic Books.Google Scholar
  111. Geiger, R. S. (2010). The Work of Sustaining Order in Wikipedia: The Banning of a Vandal. In Proceedings of the 2010 ACM conference on Computer supported cooperative work (CSCW ’10), Savannah, GA, USA, February 6–10, 2010. New York: ACM Press, pp. 117–126.Google Scholar
  112. Gerson, E. M. and S. L. Star (1986). Analyzing Due Process in the Workplace. ACM Transactions on Office Information Systems, vol. 4, no. 3, pp. 257–270.Google Scholar
  113. Goffman, E. (1969). The Presentation of Self in Everyday Life. London: Allen Lane.Google Scholar
  114. Goodwin, C. and M. H. Goodwin (1997). Seeing as a Situated Activity: Formulating Planes. In Engeström, Y. and D. Middleton (eds.): Cognition and Communication at Work. Cambridge, MA, USA: Cambridge University Press, pp. 61–95.Google Scholar
  115. Graham, C., K. Cheverst, and M. Rouncefield (2005). Technology for the humdrum: Trajectories, interactional needs and a care setting. In Proceedings of the 17th Australian conference on Computer-Human Interaction (OZCHI ’05), Canberra, Australia, November 23–25, 2005. New York: ACM Press, pp. 1–10.Google Scholar
  116. Greif, I. (ed.) (1988). Computer-supported cooperative work: A book of readings. San Mateo, CA: Morgan Kaufmann.Google Scholar
  117. Grudin, J. and R. E. Grinter (1995). Ethnography and Design. Computer Supported Cooperative Work (CSCW), vol. 3, no. 1, pp. 55–59.Google Scholar
  118. Gupta, A. and J. Ferguson (eds.) (1997). Anthropological Locations: Boundaries and Grounds of a Field Science. Berkeley, Los Angeles, London: University of California Press.Google Scholar
  119. Hage, G. (2005). A not-so multi-sited ethnography of a not-so imagined community. Anthropological Theory, vol. 5, no. 4, pp. 463–475.Google Scholar
  120. Halse, J. (2008). Design anthropology: Borderland experiments with participation, performance and situated intervention. Unpublished Ph.D. Dissertation. IT University of Copenhagen, Copenhagen, Denmark. http://www.dasts.dk/wp-content/uploads/2008/05/joachim-halse-2008.pdf. Accessed November 5 2012.
  121. Halse, J., E. Brandt, B. Clark, and T. Binder (2010). Rehearsing the Future. Copenhagen, Denmark: Danish Design School Press.Google Scholar
  122. Halverson, C. A. and M. S. Ackerman (2008). The Birth of an Organizational Resource: The Surprising Life of a Cheat Sheet. In Ackerman, M. S., et al. (eds.): Resources, Co-Evolution and Artifacts. London: Springer.Google Scholar
  123. Hammersley, M. and P. Atkinson (1995). Ethnography: Principles in Practice. London, New York: Routledge.Google Scholar
  124. Hannerz, U. (1992). Cultural Complexity. New York: Columbia University Press.Google Scholar
  125. Hanseth, O. and K. Braa (2001). Hunting for the Treasure at the End of the Rainbow: Standardizing Corporate IT Infrastructure. Computer Supported Cooperative Work (CSCW), vol. 10, nos. 3–4, pp. 261–292.Google Scholar
  126. Hanseth, O., K. Thorensen, and L. Winner (1994). The Politics of Networking Technology in Health Care. Computer Supported Cooperative Work (CSCW), vol. 2, nos. 1–2, pp. 109–130.Google Scholar
  127. Hanseth, O., E. Monteiro, and M. Hatling (1996). Developing Information Infrastructure: The Tension between Standardization and Flexibility. Science, Technology & Human Values, vol. 21, no. 4, pp. 407–426.Google Scholar
  128. Harding, S. (1986). The science question in feminism. Ithaca, NY: Cornell University Press.Google Scholar
  129. Harding, S. (1993). Rethinking Standpoint Epistemology. In Alcoff, L. and E. Potter (eds.): Feminist Epistemologies. New York: Routledge, pp. 49–82.Google Scholar
  130. Harper, R. H. R. and J. A. Hughes (1993). “What a f-ing system! Send’em all to the same place and then expect us to stop’em hitting”. Managing technology work in air traffic control. In Button, G. (ed.): Technology in Working Order. Studies of work, interaction, and technology. London, New York: Routledge, pp. 127–144.Google Scholar
  131. Harper, R. R., J. A. Hughes, and D. Z. Shapiro (1991). Harmonious Working and CSCW: Computer technology and air traffic control. In Bowers, J. M. and S. D. Benford (eds.): Studies in Computer Supported Cooperative Work. Amsterdam: Elsevier Science Publishers B. V. (North-Holland), pp. 225–234.Google Scholar
  132. Harrison, S. (ed.) (2009). Media Space 20+ Years of Mediated Life. London: Springer.Google Scholar
  133. Harrison, S. and P. Dourish (1996). Re-Place-ing Space: The Roles of Place and Space in Collaborative Systems. In Ackerman, M. S. (ed.): Proceedings of the 1996 ACM conference on Computer supported cooperative work (CSCW ’96), Boston, MA, USA, November 16–20 1996. New York: ACM Press, pp. 67–76.Google Scholar
  134. Hartswood, M., et al. (2002). Corealisation: Towards a principled synthesis of ethnomethodology and participatory design. Scandinavian Journal of Information Systems, vol. 14, no. 2, pp. 9–30.Google Scholar
  135. Hastrup, K. (1996). Anthropological theory as practice. Social Anthropology, vol. 4, no. 1, pp. 75–81.Google Scholar
  136. Heath, C. and P. Luff (1991). Collaborative activity and technological design: Task coordination in London Underground control rooms. In Bannon, L., M. Robinson, and K. Schmidt (eds.): Proceedings of the Second European Conference on Computer Supported Cooperative Work (ECSCW’91), Amsterdam, The Netherlands, September 24–27 1991. Dordrecht: Kluwer Academic Publishers, pp. 65–80.Google Scholar
  137. Heath, C. and P. Luff (1992). Collaboration and Control: Crisis Management and Multimedia Technology in London Underground Line Control Rooms. Computer Supported Cooperative Work (CSCW), vol. 1, nos. 1–2, pp. 69–94.Google Scholar
  138. Heath, C. and P. Luff (1996). Documents and Professional Practice: ‘Bad’ organisational reasons for ‘good’ clinical records. In Ackerman, M. S. (ed.): Proceedings of the 1996 ACM conference on Computer Supported Cooperative Work (CSCW’96), Boston, MA, USA, November 16–20 1996. New York: ACM Press, pp. 354–363.Google Scholar
  139. Heath, C. and P. Luff (2000). Technology in Action. Cambridge: Cambridge University Press.Google Scholar
  140. Heath, C., J. Hindmarsh, and P. Luff (eds.) (2000). Workplace Studies: Recovering Work Practice and Informing Systems Design. Cambridge: Cambridge University Press.Google Scholar
  141. Heath, C. C., et al. (2002). Configuring awareness. Computer Supported Cooperative Work. The Journal of Collaborative Computing, vol. 11, nos. 3–4, pp. 317–347.Google Scholar
  142. Henderson, K. (1991). Flexible sketches and inflexible databases. Science, Technology and Human Values, vol. 6, no. 4, pp. 448–473.Google Scholar
  143. Henderson, A. and M. Kyng (1991). There’s No Place like Home: Continuing Design in Use. In Greenbaum, J. and M. Kyng (eds.): Design at Work. London, New Jersey: Lawrence Erlbaum, pp. 219–240.Google Scholar
  144. Henriksen, D. L. (2002). Locating virtual field sites and a dispersed object of research. Scandinavian Journal of Information Systems, vol. 14, no. 2, pp. 31–45.MathSciNetGoogle Scholar
  145. Hertzum, M. (1999). Six Roles of Documents in Professionals’ Work. In Bødker, S., M. Kyng, and K. Schmidt (eds.): Proceedings of the Sixth European Conference on Computer-Supported Cooperative Work, Copenhagen, Denmark, September 12–16 1999. Dordrecht: Kluwer Academic Publishers, pp. 41–60.Google Scholar
  146. Hindmarsh, J., et al. (1998). Fragmented Interaction: Establishing Mutual Orientation in Virtual Environments. In Proceedings of the 1998 ACM conference on Computer Supported Cooperative Work (CSCW ’98), Seattle, WA, USA, November 14–18 1998. New York: ACM Press, pp. 217–226.Google Scholar
  147. Hindmarsh, J., C. Heath, D. vom Lehn, and J. Cleverly (2002). Creating Assemblies: Aboard the Ghost Ship. In Proceedings of the 2002 ACM conference on Computer supported cooperative work (CSCW ’02), New Orleans, LA, USA, November 16–20 2002. New York: ACM Press, pp. 156–165.Google Scholar
  148. Hindmarsh, J., C. Heath, D. vom Lehn, and J. Cleverly (2005). Creating Assemblies in Public Environments: Social Interaction, Interactive Exhibits and CSCW. Computer Supported Cooperative Work, vol. 14, no. 1, pp. 1–41.Google Scholar
  149. Hine, C. (2007). Multi-Sited Ethnography as a Middle Range Methodology for Contemporary STS. Science, Technology & Human Values, vol. 32, no. 6, pp. 652–671.Google Scholar
  150. Hughes, J. A., D. Randall, and D. Shapiro (1992). Faltering from Ethnography to Design. In Turner, J. and R. Kraut (eds.): Conference on Computer-Supported Cooperative Work (CSCW’92), Toronto, Canada, October 31–November 4 1992. New York: ACM Press, pp. 115–122.Google Scholar
  151. Hughes, J., V. King, T. Rodden, and H. Anderson (1994a). Moving out from the Control Room: Ethnography in System Design. In Furuta, R. and C. Neuwirth (eds.): Computer Supported Cooperative Work (CSCW’94), Chapel Hill, NC, USA, October 22–26 1994. New York: ACM Press, pp. 429–439.Google Scholar
  152. Hughes, J. A., et al. (1994b). Field Studies and CSCW. Computing Department, Lancaster University, Lancaster, UK. October, 1994. COMIC Deliverable D2.2. http://www.comp.lancs.ac.uk/computing/research/soft_eng/comic/. Accessed November 5 2012.
  153. Hughes, J., et al. (1995). Presenting ethnography in the requirements process. In Harrison, M. and P. Zave (eds.): Proceedings of Second IEEE International Symposium on Requirements Engineering (RE’95), York, UK, March 27–29 1995. IEEE Computer Society Press, pp. 27–34.Google Scholar
  154. Hughes, J. A., et al. (1997). Designing with Ethnography: A Presentation Framework for Design. In Veer, G. v. d., A. Henderson, and S. Coles (eds.): Proceedings of Designing Interactive Systems Conference: Processes, Practices, Methods, and Techniques (DIS’97), Amsterdam, The Netherlands, August 18–20, 1997. New York: ACM Press, pp. 147–158.Google Scholar
  155. Hutchins, E. (1990). The Technology of Team Navigation. In Galegher, J., R. Kraut, and C. Egido (eds.): Intellectual Teamwork: Social and Technological Foundations of Cooperative Work. Hillsdale, NJ: Lawrence Erlbaum, pp. 191–220.Google Scholar
  156. Hutchins, E. (1995). Cognition in the Wild. Cambridge, MA: MIT Press.Google Scholar
  157. Jacucci, G., A. Oulasvirta, A. Salovaara, and R. Sarvas (2005). Supporting the Shared Experience of Spectators through Mobile Group Media. In Proceedings of the 2005 International ACM SIGGROUP Conference on Supporting group work (GROUP ’05), Sanibel Island, FL, USA, November 6–9 2005. New York: ACM Press, pp. 207–216.Google Scholar
  158. Jirotka, M., R. Procter, T. Rodden, and G. C. Bowker (2006). Special Issue: Collaboration in e-Research. Computer Supported Cooperative Work (CSCW), vol. 15, no. 4.Google Scholar
  159. Johannessen, L. K. and G. Ellingsen (2009). Integration and Generification: Agile Software Development in the Healthcare Market. Computer Supported Cooperative Work (CSCW), vol. 18, nos. 5–6, pp. 607–634.Google Scholar
  160. Juhlin, O. and A. Weilenmann (2001). Decentralizing the Control Room: Mobile Work and Institutional Order. In Prinz, W., et al. (eds.): Proceedings of the Seventh European Conference on Computer Supported Cooperative Work, Bonn, Germany, September 16–20 2001. Dordrecht: Kluwer Academic Publishers, pp. 379–397.Google Scholar
  161. Juhlin, O. and A. Weilenmann (2008). Hunting for Fun: Solitude and Attentiveness in Collaboration. In Proceedings of the 2008 ACM conference on Computer supported cooperative work (CSCW’08), San Diego, CA, USA, November 8–12, 2008. New York: ACM Press, pp. 57–66.Google Scholar
  162. Karasti, H. (1997). Bridging the analysis of work practice and system redesign in cooperative workshops. In Van der Veer, G., A. Henderson, and S. Coles (eds.): Proceedings of Designing Interactive Systems Conference: Processes, Practices, Methods, and Techniques (DIS’97), Amsterdam, The Netherlands, August 18–20 1997. New York: ACM Press, pp. 185–195.Google Scholar
  163. Karasti, H. (2001a). Bridging Work Practice and System Design: Integrating Systemic Analysis, Appreciative Intervention and Practitioner Participation. Computer Supported Cooperative Work (CSCW), vol. 10, no. 2, pp. 211–246.Google Scholar
  164. Karasti, H. (2001b). Increasing sensitivity towards everyday work practice in system design. Unpublished Ph.D. Dissertation. Department of Information Processing Science, University of Oulu, Oulu, Finland. http://urn.fi/urn:isbn:9514259556. Accessed November 5 2012.
  165. Karasti, H. (2003). Can film developers be technology developers? Reflections on gendered expertise and participation in system design. In Mörtberg, C., P. Elovaara, and A. Lundgren (eds.): How do we make a difference? Information Technology, Transnational Democracy and Gender. Luleå: Division of Gender and Technology, Luleå University of Technology, pp. 29–49.Google Scholar
  166. Karasti, H., K. S. Baker, and F. Millerand (2010). Infrastructure Time: Long-Term Matters in Collaborative Development. Computer Supported Cooperative Work—An International Journal, vol. 19, nos. 3–4, pp. 377–415.Google Scholar
  167. Kensing, F. and J. Blomberg (1998). Participatory Design: Issues and Concerns. Computer Supported Cooperative Work: The Journal of Collaborative Computing, vol. 7, nos. 3–4, pp. 167–185.Google Scholar
  168. Knorr-Cetina, K. (1981). The Manufacture of Knowledge. Oxford: Pergamon Press.Google Scholar
  169. Koschmann, T., C. LeBaron, C. Goodwin, and P. Feltovich (2006). The Mystery of the Missing Referent: Objects, Procedures, and the Problem of the Instruction Follower. In Proceedings of the 20th anniversary conference on Computer Supported Cooperative Work (CSCW’06), Banff, Alberta, Canada, November 4–8, 2006. New York: ACM Press, pp. 373–382.Google Scholar
  170. Kuutti, K. and H. Karasti (1995). Supporting Shared Interpretation of a Space of Representations: A Case of Radiological Conferences. In Cox, K., J. March, and B. Anderson (eds.): Proceedings of the First International Cognitive Technology Conference, Hong Kong, August 24–27 1995. Hong Kong: City University of Hong Kong, pp. 77–85.Google Scholar
  171. Latour, B. (1987). Science in Action: How to Follow Scientists and Engineers through Society. Cambridge, MA: Harvard University Press.Google Scholar
  172. Latour, B. and S. Woolgar (1986). Laboratory life: The construction of scientific facts. Princeton, NJ: Princeton University Press.Google Scholar
  173. Lee, C. P. (2007). Boundary Negotiating Artifacts: Unbinding the Routine of Boundary Objects and Embracing Chaos in Collaborative Work. Computer Supported Cooperative Work, vol. 16, no. 3, pp. 307–339.Google Scholar
  174. Lee, C. P., P. Dourish, and G. Mark (2006). The Human Infrastructure of Cyberinfrastructure. In Proceedings of the 20th anniversary conference on Computer Supported Cooperative Work (CSCW’06), Banff, Alberta, Canada, November 4–8 2006. New York: ACM Press, pp. 483–492.Google Scholar
  175. Lee, C. P., et al. (2010). Special Issue: Sociotechnical Studies of Cyberinfrastructure and e-Research: Supporting Collaborative Research. Computer Supported Cooperative Work: The Journal of Collaborative Computing and Work Practices, vol. 19, nos. 3–4.Google Scholar
  176. Lindley, S., R. Harper, and A. Sellen (2008). Designing for Elders: Exploring the Complexity of Relationships in Later Life. In Proceedings of the 22nd British HCI Group Annual Conference on People and Computers: Culture, Creativity, Interaction (BCS-HCI ’08), Liverpool, UK, September 1–5 2008. British Computer Society: Swinton, UK, vol. 1, pp. 77–86.Google Scholar
  177. Lindström, S. and M. Pettersson (2010). Supporting Ad-hoc Re-planning and Shareability at Large-Scale Events. In Proceedings of the 16th ACM international conference on Supporting group work (GROUP ’10), Sanibel, FL, USA, November 7–10 2010. New York: ACM Press, pp. 245–252.Google Scholar
  178. Lindtner, S., K. Anderson, and P. Dourish (2011). Multi-Sited Design: An Approach Towards Addressing Design-Use Relations in Transnational Processes. Position paper for CHI 2011 Workshop on Transnational HCI. Humans, Computers and Interactions in Transnational Context. Vancouver, BC, Canada, May 8 2011. p. 5.Google Scholar
  179. Lindtner, S., K. Anderson, and P. Dourish (2012). Cultural Appropriation: Information Technologies as Sites of Transnational Imagination. In Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work (CSCW ’12), Seattle, WA, USA, February 11–15, 2012. New York: ACM Press, pp. 77–86.Google Scholar
  180. Luff, P. and C. Heath (1998). Mobility in Collaboration. In Proceedings of the 1998 ACM conference on Computer supported cooperative work (CSCW ’98), Seattle, WA, USA, November 14–18 1998. New York: ACM Press, pp. 305–314.Google Scholar
  181. Luff, P., C. Heath, and D. Greatbatch (1992). Tasks-in-interaction: Paper and screen based documentation in collaborative activity. In Turner, J. and R. Kraut (eds.): Conference on Computer-Supported Cooperative Work (CSCW’92), Toronto, Canada, October 31 to November 4 1992. New York: ACM Press, pp. 163–170.Google Scholar
  182. Luff, P., J. Hindmarsh, and C. Heath (eds.) (2000). Workplace Studies: Recovering Work Practice and Informing System Design. Cambridge: Cambridge University Press.Google Scholar
  183. Mackay, W. E. (1999). Is Paper Safer? The role of paper flight strips in air trafic control. ACM Transactions on Computer-Human Interaction, vol. 6, no. 4, pp. 311–340.MathSciNetGoogle Scholar
  184. Marcus, G. E. (1995). Ethnography in/of the world system: The emergence of multi-sited ethnography. Annual Review of Anthropology, vol. 24, pp. 95–117.Google Scholar
  185. Marcus, G. E. (1998). Ethnography through Thick and Thin. Princeton, NJ: Princeton University Press.Google Scholar
  186. Marcus, G. E. (2009). Multi-sited Ethnography: Notes and Queries. In Falzon, M.-A. (ed.): Multi-sited Ethnography: Theory, Praxis and Locality in Contemporary Research. Surrey, England; Burlington, VT, USA: Ashgate, pp. 181–196.Google Scholar
  187. Marcus, G. E. (2011). Multi-sited Ethnography: Five or Six Things I Know About It Now. In Coleman, S. and P. von Hellerman (eds.): Multi-sited Ethnography: Problems and Possibilities in the Translocation of Research Methods. New York, London: Routledge, pp. 16–32.Google Scholar
  188. Marcus, G. and M. Fischer (1986). Anthropology as cultural critique: An experimental moment in the human sciences. Chicago, IL, USA: University of Chicago Press.Google Scholar
  189. Martin, D., J. O’Neill, and D. Randall (2007). How Can I Help You? Call Centres, Classification Work and Coordination. Computer Supported Cooperative Work, vol. 16, no. 3, pp. 231–264.Google Scholar
  190. Massimi, M., J. P. Dimond, and C. A. Le Dantec (2012). Finding a New Normal: The Role of Technology in Life Disruptions. In Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work (CSCW ’12), Seattle, WA, USA, February 11–15 2012. New York: ACM Press, pp. 719–728.Google Scholar
  191. Meum, T., E. Monteiro, and G. Ellingsen (2011). The Pendulum of Standardization. In Bødker, S., et al. (eds.): Proceedings of the 12th European Conference on Computer Supported Cooperative Work, Aarhus, Denmark, September 24–28 2011. London: Springer, pp. 101–120.Google Scholar
  192. Monteiro, E., N. Pollock, O. Hanseth, and R. Williams (forthcoming). From Artefacts to Infrastructures. Computer Supported Cooperative Work (CSCW): The Journal of Collaborative Computing and Work Practices, (Online First, 6 June 2012).Google Scholar
  193. Müller, C., C. Neufeldt, D. Randall, and V. Wulf (2012). ICT-Development in Residential Care Settings: Sensitizing Design to the Life Circumstances of the Residents of a Care Home. In Proceedings of the 2012 ACM annual conference on Human Factors in Computing Systems (CHI ’12), Austin, TX, USA, May 5–10 2012. New York: ACM Press, pp. 2639–2648.Google Scholar
  194. Munkvold, G. and G. Ellingsen (2007). Common Information Spaces along the illness trajectories of chronic patients. In Bannon, L., et al. (eds.): Proceedings of the Tenth European Conference on Computer Supported Cooperative Work (ECSCW’07), Limerick, Ireland, September 24–28 2007. London: Springer, pp. 291–310.Google Scholar
  195. Mynatt, E. D., V. O’Day, A. Adler, and M. Ito (1998). Network Communities: Something Old, Something New, Something Borrowed… Computer Supported Cooperative Work (CSCW), vol. 7, nos. 1–2, pp. 123–156.Google Scholar
  196. Nardi, B. A. (1992). The Use of Scenarios in Design. SIGCHI Bulletin, vol. 24, no. 4, pp. 13–14.Google Scholar
  197. Nardi, B. A. (1996). Studying Context: A Comparison of Activity Theory, Situated Action Models, And Distributed Cognition. In Nardi, B. (ed.): Context and Consciousness: Activity Theory and Human Computer Interaction. Cambridge, MA: MIT Press.Google Scholar
  198. Nardi, B. A. (2005). Beyond Bandwidth: Dimensions of Connection in Interpersonal Communication. Computer Supported Cooperative Work (CSCW), vol. 14, no, 2, pp. 91–130.Google Scholar
  199. Nardi, B. A. (2010). My Life as a Night Elf Priest: An Anthropological Account of the World of Warcraft. Ann Arbor, MI: University of Michigan Press.Google Scholar
  200. Nardi, B. A. and Y. Engeström (1999). A Web on the Wind: The Structure on Invisible Work. Computer Supported Cooperative Work (CSCW), vol. 8, nos. 1–2, pp. 1–8.Google Scholar
  201. Nardi, B. A. and J. Harris (2006). Strangers and Friends: Collaborative Play in World of Warcraft. In Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work (CSCW ’06), Banff, Alberta, Canada, November 4–8, 2006. New York: ACM Press, pp. 149–158.Google Scholar
  202. Nardi, B. A., S. Whittaker, and E. Bradner (2000). Interaction and Outeraction: Instant Messaging in Action. In Proceedings of the 2000 ACM conference on Computer supported cooperative work (CSCW ’00), Philadelphia, PA, USA, December 2–6, 2000. New York: ACM Press, pp. 79–88.Google Scholar
  203. Nardi, B. A., S. Whittaker, and H. Schwarz (2002). NetWORKers and their Activity in Intensional Networks. Computer Supported Cooperative Work (CSCW), vol. 11, nos. 1–2, pp. 205–242.Google Scholar
  204. Nardi, B. A., D. J. Schiano, and M. Gumbrecht (2004). Blogging as Social Activity, or, Would You Let 900 Million People Read Your Diary? In Proceedings of the 2004 ACM conference on Computer supported cooperative work (CSCW ’04), Chicago, IL, USA, November 6–10 2004. New York: ACM Press, pp. 222–231.Google Scholar
  205. Nilsson, M. and M. Hertzum (2005). Negotiated Rhythms of Mobile Work: Time, Place, and Work Schedules. In Proceedings of the International Conference on Supporting Group Work (GROUP 2005), Sanibel Island, FL, USA, November 6–9 2005. New York: ACM Press, pp. 148–157.Google Scholar
  206. O’Brien, J., T. Rodden, M. Rouncefield, and J. Hughes (1999). At Home with the Technology: An Ethnographic Study of a Set-Top-Box Trial. ACM Transactions on Computer-Human Interaction, vol. 6, no. 3, pp. 282–308.Google Scholar
  207. O’Hara, K., M. Perry, E. Churchill, and D. Russell (2003). Public and Situated Displays: Social and Interactional Aspects of Shared Display Technologies. Dordrecht: Kluwer Academic Publishers.Google Scholar
  208. Olwig, K. F. and K. Hastrup (eds.) (1997). Siting Culture: The Shifting Anthropological Object. London, New York: Routledge.Google Scholar
  209. O’Neill, J., et al. (2008). Colour Management is a Socio-technical Problem. In Proceedings of the 2008 ACM conference on Computer supported cooperative work (CSCW ’08), San Diego, CA, USA, November 8–12 2008. New York: ACM Press, pp. 599–608.Google Scholar
  210. O’Neill, J., et al. (2011). Ethnographically Informed Technology for Remote Help Giving. In Szymanski, M. H. and J. Whalen (eds.): Making Work Visible: Ethnographically grounded Case Studies of Work Practice. Cambridge: Cambridge University Press, pp. 225–239.Google Scholar
  211. Østerlund, C. S. (2008). Documents in Place: Demarcating Places for Collaboration in Healthcare Settings. Computer Supported Cooperative Work (CSCW), vol. 17, nos. 2–3, pp. 195–225.Google Scholar
  212. Paay, J. and J. Kjeldskov (2008). Understanding Situated Social Interactions: A Case Study of Public Places in the City. Computer Supported Cooperative Work (CSCW), vol. 17, nos. 2–3, pp. 275–290.Google Scholar
  213. Palen, L. and S. Aaløkke (2006). Of Pill Boxes and Piano Benches: “Home-made” Methods for Managing Medication. In Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work (CSCW ’06), Banff, Alberta, Canada, November 4–8 2006. New York: ACM Press, pp. 79–88.Google Scholar
  214. Paoletti, I. (2009). Communication and Diagnostic Work in Medical Emergency Calls in Italy. Computer Supported Cooperative Work (CSCW), vol. 18, nos. 2–3, pp. 229–259.Google Scholar
  215. Pedersen, E. and T. Sokoler (1997). AROMA: Abstract Representation of Presence Supporting Mutual Awareness. In Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI 1997), Atlanta, GA, USA, March 22–27 1997. New York: ACM Press, pp. 51–58.Google Scholar
  216. Perry, M. and D. Rachovides (2007). Entertaining situated messaging at home. Computer Supported Cooperative Work (CSCW): The Journal of Collaborative Computing, vol. 16, nos. 1–2, pp. 99–128.Google Scholar
  217. Pettersson, M., D. Randall, and B. Helgeson (2004). Ambiguities, awareness and economy: A study of emergency service work. Computer Supported Cooperative Work (CSCW), vol. 13, no. 2, pp. 125–154.Google Scholar
  218. Pickering, A. (ed.) (1980). Science as practice and culture. Chicago, IL: University of Chicago Press.Google Scholar
  219. Plowman, L., Y. Rogers, and M. Ramage (1995). What Are Workplace Studies For? In Marmolin, H., Y. Sundblad, and K. Schmidt (eds.): The Fourth European Conference on Computer-Supported Cooperative Work (ECSCW’95), Stockholm, Sweden, September 10–14 1995. Dordrecht: Kluwer Academic Publishers, pp. 309–324.Google Scholar
  220. Pollock, N. and R. Williams (2009). Software and organisations: The biography of the enterprise-wide system or how SAP conquered the world. London: Routledge.Google Scholar
  221. Pollock, N. and R. Williams (2010). e-Infrastructures: How Do We Know and Understand Them? Strategic Ethnography and the Biography of Artefacts. Computer Supported Cooperative Work (CSCW), vol. 19, no. 6, pp. 521–556.Google Scholar
  222. Pors, J. K., D. Henriksen, B. R. Winthereik, and M. Berg (2002). Challenging divisions: Exploring the Intersections of ethnography and intervention in IS research. Scandinavian Journal of Information Systems, vol. 14, no. 2, Guest editorial for Special Issue on Ethnography and Intervention, pp. 3–7.Google Scholar
  223. Pratt, W., K. T. Unruh, A. Civan, and M. M. Skeels (2006). Managing health information in your life. Communications of the Association for Computing Machinery (CACM), vol. 49, no. 1, pp. 51–55.Google Scholar
  224. Pruitt, J. and T. Adlin (2006). The Persona Lifecycle: Keeping People in Mind Throughout Product Design. San Francisco, CA: Morgan Kaufmann Publishers.Google Scholar
  225. Pruitt, J. and J. Grudin (2003). Personas: Practice and theory. In Proceedings of Designing for User Experience (DUX’03), San Francisco, CA, USA, June 5–7, 2003. New York: ACM Press, pp. 1–15.Google Scholar
  226. Randall, D. (2000). What is ‘common’ about ‘Common Information’? Position paper for Workshop on Common Information Spaces, Copenhagen, Denmark, August 23–25 2000. http://cscw.dk/ciscph2000/Randall.pdf. Accessed November 5 2012.
  227. Randall, D. and M. Rouncefield (2007). Fieldwork for Design: Theory and Practice. New York: Springer.Google Scholar
  228. Randall, D., M. Rouncefield, and J. Hughes (1995). Chalk and cheese: BPR and ethnomethodologically informed ethnography in CSCW. In Marmolin, H., Y. Sundblad, and K. Schmidt (eds.): Proceedings of the Fourth European Conference on Computer-Supported Cooperative Work, Stockholm, Sweden, September 11–15 1995. Dordrecht: Kluwer Academic Publishers, pp. 325–340.Google Scholar
  229. Randall, D., L. Marr, and M. Rouncefield (2001). Ethnography, Ethnomethodology and Interaction Analysis. Ethnographic Studies, no. 6 (November), pp. 31–44.Google Scholar
  230. Randell, R., S. Wilson, and P. Woodward (2011). Variations and Commonalities in Processes of Collaboration: The Need for Multi-Site Workplace Studies. Computer Supported Cooperative Work (CSCW), vol. 20, nos. 1–2, pp. 37–59.Google Scholar
  231. Räsänen, M. and J. M. Nyce (2008). Rewriting Context and Analysis: Bringing Anthropology into HCI Research. In Pinder, S. (ed.): Advances in Human Computer Interaction.Vienna: I-Tech Education and Publishing KG, pp. 397–414.Google Scholar
  232. Reddy, M. and P. Dourish (2002). Finger on the Pulse: Temporal Rhythms and Information Seeking in Medical Care. In Proceedings of the 2002 ACM conference on Computer supported cooperative work (CSCW’02), New Orleans, LA, USA, November 16–20 2002. New York: ACM Press, pp. 344–353.Google Scholar
  233. Reddy, M. C., P. Dourish, and W. Pratt (2006). Temporality in Medical Work: Time also Matters. Computer Supported Cooperative Work (CSCW), vol. 15, no. 1, pp. 29–53.Google Scholar
  234. Rode, J. A. (2009). Digital Parenting: Designing Children’s Safety. In Proceedings of the 23rd British HCI Group Annual Conference on People and Computers: Celebrating People and Technology (BCS-HCI ’09), Cambridge, UK, September 1–5 2009. Swinton, UK: British Computer Society, pp. 244–251.Google Scholar
  235. Rode, J. A. (2010). The roles that make the domestic work. In Proceedings of the 2010 ACM conference on Computer supported cooperative work (CSCW ’10), Savannah, Georgia, USA, February 6–10 2010. New York: ACM Press, pp. 381–390.Google Scholar
  236. Rogers, Y. (1993). Coordinating Computer-Mediated Work. Computer Supported Cooperative Work (CSCW), vol. 1, no. 4, pp. 295–315.Google Scholar
  237. Rolland, K. H., V. Hepsø, and E. Monteiro (2006). Conceptualizing Common Information Spaces Across Heterogenous Contexts: Mutable Mobiles and Side-effects of Integration. In Proceedings of the 20th anniversary conference on Computer Supported Cooperative Work (CSCW’06), Banff, Alberta, Canada, November 4–8 2006. New York: ACM Press, pp. 493–500.Google Scholar
  238. Saeed, S., M. Rohde, and V. Wulf (2011). Analyzing Political Activists’ Organization Practices: Findings from a Long Term Case Study of the European Social Forum. Computer Supported Cooperative Work (CSCW), vol. 20, nos. 4–5, pp. 265–304.Google Scholar
  239. Said, E. (1978). Orientalism. New York: Pantheon.Google Scholar
  240. Schiano, D. J. and V. Bellotti (2011). Tokyo to Go: Using Field Studies to Inform the Design of a Mobile Leisure Guide for Japanese Youth. In Szymanski, M. H. and J. Whalen (eds.): Making Work Visible: Ethnographically Grounded Case Studies of Work Practice. New York: Cambridge University Press, pp. 87–105.Google Scholar
  241. Schiano, D. J., A. Elliott, and V. Bellotti (2007). A Look at Tokyo Youth at Leisure: Towards the Design of New Media to Support Leisure Outings. Computer Supported Cooperative Work (CSCW), vol. 16, nos. 1–2, pp. 45–73.Google Scholar
  242. Schmidt, K. (2000). The critical role of workplace studies in CSCW. In Luff, P., J. Hindmarsh, and C. Heath (eds.): Workplace studies: Recovering Work Practice and Informing Design. Cambridge: Cambridge University Press, pp. 141–149.Google Scholar
  243. Schmidt, K. (2002). The Problem with ‘Awareness’: Introductory Remarks on ‘Awareness in CSCW’. Computer Supported Cooperative Work (CSCW), vol. 11, no. 3, pp. 285–298.Google Scholar
  244. Schmidt, K. (2007). Cooperative work and coordinative practice: Contributions to the Conceptual Foundations of Computer-Supported Cooperative Work (CSCW). Opening statement, doctoral dissertation defense. IT University of Copenhagen, Denmark, June 12 2007. http://www.itu.dk/~schmidt/papers/schmidt_diss_opening.pdf. Accessed November 5 2012.
  245. Schmidt, K. (2011a). Cooperative Work and Coordinative Practices: Contributions to the Conceptual Foundations of Computer-Supported Cooperative Work. London: Springer.Google Scholar
  246. Schmidt, K. (2011b). The Concept of ‘Work’ in CSCW. Computer Supported Cooperative Work (CSCW), vol. 20, nos. 4–5, pp. 341–401.Google Scholar
  247. Schmidt, K. (2012). Editorial: The CSCW Journal Turns 20. Computer Supported Cooperative Work (CSCW), vol. 21, no. 6, pp. 475–484.Google Scholar
  248. Schmidt, K. and L. Bannon (1992). Taking CSCW Seriously: Supporting Articulation Work. Computer-Supported Cooperative Work (CSCW), vol. 1, no. 1, pp. 7–40.Google Scholar
  249. Schmidt, K. and I. Wagner (2004). Ordering Systems: Coordinative Practices and Artifacts in Architectural Design and Planning. Computer Supported Cooperative Work (CSCW), vol. 13, nos. 5–6, pp. 349–408.Google Scholar
  250. Schmidt, K., I. Wagner, and M. Tolar (2007). Permutations of Cooperative Work Practices: A study of two oncology clinics. In Proceedings of the International Conference on Supporting Group Work (GROUP 2007), Sanibel Island, FL, USA, November 4–7 2007. New York: ACM Press, pp. 1–10.Google Scholar
  251. Schneider, K. and I. Wagner (1993). Constructing the ‘Dossier Representatif’: Computer-Based Information-Sharing in French Hospitals. Computer Supported Cooperative Work (CSCW), vol. 1, no. 4, pp. 229–253.Google Scholar
  252. Searle, J. R. (1979). Expression and Meaning: Studies in the Theory of Speech Acts. Cambridge, MA: Cambridge University Press.Google Scholar
  253. Seebeck, L., R. M. Kim, and S. Kaplan (2005). Emergent Temporal Behaviour and Collaborative Work. In Gellersen, H., et al. (eds.): The Ninth European Conference on Computer-Supported Cooperative Work, Paris, France, September 18–22 2005. Dordrecht: Springer, pp. 123–142.Google Scholar
  254. Sellen, A. J. and R. H. R. Harper (2002). The Myth of the Paperless Office. Cambridge, London: MIT Press.Google Scholar
  255. Selvaraj, N. and B. Fields (2010). Developing a Framework of Common Information Space (CIS): Grounded Theory Analysis of Airport CIS. In Kolfschoten, G., T. Herrmann, and S. Lukosch (eds.): Proceedings of the 16th international conference on Collaboration and technology (CRIWG’10). Maastricht, The Netherlands, September 20–23 2010. Berlin: Springer-Verlag, pp. 281–296.Google Scholar
  256. Shapiro, D. (1994). The Limits of Ethnography: Combining Social Sciences for CSCW. In Furuta, R. and C. Neuwirth (eds.): Proceedings of the 1994 ACM Conference on Computer-Supported Cooperative Work (CSCW’94), Chapel Hill, NC, USA, October 22–26 1994. New York: ACM Press, pp. 417–428.Google Scholar
  257. Shapiro, D., P. Mogensen, and M. Büscher (1996). Bricolage as software culture and practice. In Proceedings of the COST4 Workshop on Software Cultures. Vienna, Austria, December 1996. Vienna: Technical University of Vienna.Google Scholar
  258. Sharrock, W. and B. Anderson (1994). The user as as scenic feature of the design space. Design Studies, vol. 15, no. 1, pp. 5–18.Google Scholar
  259. Simonsen, J. and T. Robertson (eds.) (2012). Routledge International Handbook of Participatory Design. London, New York: Routledge.Google Scholar
  260. Simonsen, J., J. O. Bærenholdt, M. Büscher, and J. D. Scheuer (eds.) (2010). Design Research: Synergies from interdisciplinary perspectives. London, New York: Routledge.Google Scholar
  261. Smith, D. (1987). The everyday world as problematic: A feminist sociology. Boston, MA: Northwestern University Press.Google Scholar
  262. Sommerville, I., T. Rodden, P. Sawyer, and R. Bentley (1992). Sociologists can be Surprisingly Useful in Interactive Systems Design. In Monk, A., D. Diaper, and M. D. Harrison (eds.): Proceedings of the HCI’92: People and Computers VII, York, UK, September 15–18 1992. Cambridge University Press, pp. 343–353.Google Scholar
  263. Spinelli, G. and J. Brodie (2003). Towards an understanding of Common Information Spaces in Distributed and Mobile Work. In Proceedings of HCI International, Crete, Greece, June 22–27 2003. Lawrence Erlbaum Associates, pp. 859–863.Google Scholar
  264. Star, S. L. (1991a). The Sociology of the Invisible: The Primacy of Work in the Writings of Anselm Strauss. In Maines, D. (ed.): Social Organization and Social Process: Essays in Honor of Anselm Strauss. Hawthorne, NY: Aldine de Gruyter, pp. 265–283.Google Scholar
  265. Star, S. L. (1991b). Invisible Work and Silenced Dialogues in Knowledge Representation. In Eriksson, I. V., B. A. Kitchenham, and K. G. Tijdens (eds.): Women, Work and Computerization: Understanding and Overcoming Bias in Work and Education, Helsinki, Finland, June 30–July 2 1991. Amsterdam: Elsevier Science Publishers B.V. (North-Holland), pp. 81–92.Google Scholar
  266. Star, S. L. (1992). Craft vs. Commodity, Mess vs. Transcendence: How the Right Tool Became the Wrong One in the Case of Taxidermy and Natural History. In Clarke, A. and J. Fujimura (eds.): The Right Tools for the Job: At Work in Twentieth Century Life Sciences. Princeton, NJ: Princeton University Press, pp. 257–286.Google Scholar
  267. Star, S. L. (1999). The Ethnography of Infrastructure. American Behavioral Scientist, vol. 43, no. 3, pp. 377–391.Google Scholar
  268. Star, S. L. (2002). Infrastructure and ethnographic practice: Working on the fringes. Scandinavian Journal of Information Systems, vol. 14, no. 2, pp. 107–122.Google Scholar
  269. Star, S. L. and K. Ruhleder (1994). Steps Towards an Ecology of Infrastructure: Complex Problems in Design and Access for Large-Scale Collaborative Systems. In Proceedings of the Conference on Computer-Supported Cooperative Work (CSCW’94), Chapel Hill, NC, USA, October 22–26 1994. New York: ACM Press, pp. 253–264.Google Scholar
  270. Star, S. L. and K. Ruhleder (1996). Steps toward an Ecology of Infrastructure: Borderlands of Design and Access for Large Information Spaces. Information Systems Research, vol. 7, no. 1, pp. 111–134.Google Scholar
  271. Star, S. L. and A. Strauss (1999). Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work. Computer Supported Cooperative Work (CSCW), vol. 8, nos. 1–2, pp. 9–30.Google Scholar
  272. Strathern, M. (1987). Out of Context: The persuasive Fictions in Anthropology. Current Anthropology, vol. 28, pp. 251–282.Google Scholar
  273. Strauss, A. (1985). Work and the Division of Labor. The Sociological Quarterly, vol. 26, no. 1, pp. 1–19.Google Scholar
  274. Strauss, A. (1988). The articulation of project work: An organizational process. The Sociological Quarterly, vol. 29, no. 2, pp. 163–178.Google Scholar
  275. Su, N. M. and G. Mark (2008). Designing for nomadic work. In Proceedings of the 7th ACM conference on Designing interactive systems (DIS ’08), Cape Town, South Africa February 25–27 2008. New York: ACM Press, pp. 305–314.Google Scholar
  276. Suchman, L. (1983). Office Procedure as Practical Action: Models of Work and System Design. Transactions on Office Information Systems, vol. 1, no. 4, pp. 320–328.Google Scholar
  277. Suchman, L. (1987). Plans and situated actions. The problem of human-machine communication. Cambridge: Cambridge University Press.Google Scholar
  278. Suchman, L. (1993). Technologies of accountability: Of lizards and aeroplanes. In Button, G. (ed.): Technology in Working Order: Studies of work, interaction and technology. New York: Routledge, pp. 113–126.Google Scholar
  279. Suchman, L. (1994). Do Categories Have Politics? The language/action perspective reconsidered. Computer Supported Cooperative Work (CSCW), vol. 2, no. 3, pp. 177–190.Google Scholar
  280. Suchman, L. (1995). Making Work Visible. Communications of the ACM, vol. 38, no. 9, pp. 56–64.Google Scholar
  281. Suchman, L. (1996). Supporting Articulation Work. In Kling, R. (ed.): Computerization and Controversy: Value Conflicts and Social Choices. San Francisco, CA: Morgan Kaufmann, pp. 407–423.Google Scholar
  282. Suchman, L. (1997). Centers for coordination: A case and some themes. In Resnick, L. B., et al. (eds.): Discourse, tools, and reasoning: Essays on situated cognition. Berlin: Springer-Verlag, pp. 41–62.Google Scholar
  283. Suchman, L. A. and R. H. Trigg (1991). Understanding Practice: Video as a Medium for Reflection and Design. In Greenbaum, J. and M. Kyng (eds.): Design at Work: Cooperative Design of Computer Systems. Hillsdale, NJ: Lawrence Erlbaum, pp. 65–89.Google Scholar
  284. Suchman, L. and E. Wynn (1984). Procedures and Problems in the Office. Office: Technology and People, vol. 2, no. 2, pp. 133–154.Google Scholar
  285. Suchman, L., J. Blomberg, J. Orr, and R. Trigg (1999). Reconstructing Technologies as Social Practice. American Behavioral Scientist, vol. 43, no. 3, pp. 392–408.Google Scholar
  286. Suchman, L., R. H. Trigg, and J. Blomberg (2002). Working artefacts: ethnomethods of the prototype. British Journal of Sociology, vol. 53, no. 2, p. 163.Google Scholar
  287. Svensson, M. S., C. Heath, and P. Luff (2007). Instrumental action: The timely exchange of implements during surgical operations. In Bannon, L., et al. (eds.): Proceedings of the Tenth European Conference on Computer Supported Cooperative Work (ECSCW’07), Limerick, Ireland, 24–28 September 2007. Springer, pp. 41–60.Google Scholar
  288. Szymanski, M. H. and J. Whalen (eds.) (2011). Making Work Visible: Ethnographically Grounded Case Studies of Work Practice. New York: Cambridge University Press.Google Scholar
  289. Szymanski, M. H., et al. (2008). Sotto Voce: Facilitating Social Learning in a Historic House. Computer Supported Cooperative Work (CSCW), vol. 17, no. 1, pp. 5–34.Google Scholar
  290. Taylor, A. S. (2011). Out There. In Proceedings of the 2011 annual conference on Human factors in computing systems (CHI ’11), Vancouver, BC, Canada, May 07–12 2011. New York: ACM Press, pp. 685–694.Google Scholar
  291. Taylor, A. S. and R. Harper (2003). The Gift of the Gab?: A Design Oriented Sociology of Young People’s Use of Mobiles. Computer Supported Cooperative Work (CSCW), vol. 12, no. 3, pp. 267–296.Google Scholar
  292. Tellioglu, H. and I. Wagner (2001). Work Practices Surrounding PACS: The Politics of Space in Hospitals. Computer Supported Cooperative Work: The Journal of Collaborative Computing, vol. 10, no. 2, pp. 163–188.Google Scholar
  293. Trigg, R. H., J. Blomberg, and L. Suchman (1999). Moving document collections online: The evolution of a shared repository. In Bødker, S., M. Kyng, and K. Schmidt (eds.): Proceedings of the Sixth European Conference on Computer-Supported Cooperative Work (ECSCW’99), Copenhagen, Denmark, 12–16 September 1999. Dordrecht: Kluwer Academic Publishers, pp. 331–350.Google Scholar
  294. Twidale, M., T. Rodden, and I. Sommerville (1993). The Designers’ Notepad: Supporting and understanding cooperative design. In Michelis, G. D., C. Simone, and K. Schmidt (eds.): Proceedings of the Third European Conference on Computer-Supported Cooperative Work, Milan, Italy, 13–17 September 1993. Dordrecht: Kluwer Academic Publishers, pp. 93–124.Google Scholar
  295. Unruh, K. T. and W. Pratt (2008). The Invisible Work of Being a Patient and Implications for Health Care: “[the doctor is] my business partner in the most important business in my life, staying alive”. In Proceedings of Ethnographic Praxis in Industry Conference (EPIC’08), Copenhagen, Denmark, October 15–18 2008. Arlington, VA: American Anthropological Association, pp. 40–50.Google Scholar
  296. Viller, S. and I. Sommerville (1999). Coherence: An Approach to Representing Ethnographic Analyses in Systems Design. Human-Computer Interaction, vol. 14, nos. 1–2, pp. 9–41.Google Scholar
  297. Voss, A. (2006). Corealisation: A Radical Respecification of the Working Division of Labour in Systems Development. Unpublished Ph.D. Dissertation. School of Informatics, University of Edinburgh, Edinburgh, UK. http://www.era.lib.ed.ac.uk/handle/1842/1764?mode=full. Accessed November 5 2012.
  298. Voss, A., et al. (eds.) (2009a). Configuring User-Designer Relations: Interdisciplinary perspectives. London: Springer.Google Scholar
  299. Voss, A., et al. (2009b). Design as and for Collaboration: Making Sense of and Supporting Practical Action. In Voss, A., et al. (eds.): Configuring User-Designer Relations: Interdisciplinary Perspectives. London: Springer, pp. 31–58.Google Scholar
  300. Wagner, I. (1993). Women’s Voice: The Case of Nursing Information Systems. AI and Society, vol. 7, no. 4, pp. 315–334.Google Scholar
  301. Wagner, I., T. Bratteteig, and D. Stuedahl (eds.) (2010). Exploring Digital Design: Multi-Disciplinary Design Practices. London: Springer-Verlag.Google Scholar
  302. Williams, A., K. Anderson, and P. Dourish (2008). Anchored mobilities: Mobile technology and transnational migration. In Proceedings of the 7th ACM conference on Designing interactive systems (DIS ’08), Cape Town, South Africa, February 25–27 2008. New York: ACM Press, pp. 323–332.Google Scholar
  303. Winograd, T. (1994). Categories, Disciplines and Social Coordination. Computer Supported Cooperative Work (CSCW), vol. 2, no. 3, pp. 191–197.Google Scholar
  304. Winograd, T. and F. Flores (1987). Understanding Computers and Cognition. Norwood, NJ: Ablex Publishing.Google Scholar
  305. Winthereik, B. R. and S. Vikkelsø (2005). ICT and Integrated Care: Some Dilemmas of Standardising Inter-Organisational Communication. Computer Supported Cooperative Work, vol. 14, no. 1, pp. 43–67.Google Scholar
  306. Winthereik, B. R., A. de Bont, and M. Berg (2002). Accessing the world of doctors and their computers. Scandinavian Journal of Information Systems, vol. 14, no. 2, pp. 47–58.Google Scholar
  307. Wolf, M. (1992). A Thrice-told Tale: Feminism, Postmodernism, and Ethnographic Responsibility. Stanford, CA, USA: Stanford University Press.Google Scholar
  308. Woolgar, S. (1988). Science: the Very Idea. London: Routledge.Google Scholar
  309. Wynn, E. H. (1979). Office Conversation as an Information Medium. Unpublished Ph.D. Dissertation. University of California, Berkeley, CA, USA.Google Scholar
  310. Yanagisako, S. and C. Delaney (eds.) (1995). Naturalizing power: Essays in feminist cultural analysis. New York: Routledge.Google Scholar

Copyright information

© Springer Science+Business Media Dordrecht 2013

Authors and Affiliations

  1. 1.IBM ResearchSan JoseUSA
  2. 2.University of OuluOuluFinland
  3. 3.Luleå University of TechnologyLuleåSweden

Personalised recommendations