Computer Supported Cooperative Work (CSCW)

, Volume 22, Issue 4–6, pp 609–665 | Cite as

A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas

Article

Abstract

CSCW as a field has been concerned since its early days with healthcare, studying how healthcare work is collaboratively and practically achieved and designing systems to support that work. Reviewing literature from the CSCW Journal and related conferences where CSCW work is published, we reflect on the contributions that have emerged from this work. The analysis illustrates a rich range of concepts and findings towards understanding the work of healthcare but the work on the larger policy level is lacking. We argue that this presents a number of challenges for CSCW research moving forward: in having a greater impact on larger-scale health IT projects; broadening the scope of settings and perspectives that are studied; and reflecting on the relevance of the traditional methods in this field - namely workplace studies - to meet these challenges.

Key words

coordination CSCW electronic health records (EHR) electronic patient records (EPR) healthcare health ICT integration interaction medical records policy review standardisation workplace studies workpractice 

Notes

Acknowledgements

We are indebted to four anonymous peer reviewers for their generous time and effort in providing detailed and insightful comments on drafts of this paper – beyond the call of duty! They have helped us to significantly develop both the structure and arguments of this paper. Thanks too to Kjeld Schmidt and Liam Bannon for editing this Jubilee collection.

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© Springer 2012

Authors and Affiliations

  1. 1.Institute for Design and Assessment of TechnologyVienna University of TechnologyViennaAustria
  2. 2.Department of Clinical Medicine, Telemedicine and e-health research groupUniversity of TromsøTromsøNorway

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