1-800-Externship: The Use of Hotlines as a Training Modality for Future Clinicians

  • Thomson J. LingEmail author
  • Kristy N. Percario
  • Jessica M. Hauck
  • Emily P. Holland
  • Daniel Isenberg
  • Tiffany Henawi
  • Melanie A. Peters
  • Jenna Karahalios
  • Rebecca Messano
Original Paper


Mental health on college campuses is a growing issue. Despite a rise in demand for services, counseling centers generally offer assistance during business hours, with a limited number of clinicians. Hotlines can provide an avenue for suicide prevention and intervention while offering training to graduate counseling students. The present study used a qualitative approach to examine the benefits and challenges of using hotlines as a clinical training modality. Interviews with nine graduate students volunteering at a hotline were analyzed using a consensual qualitative research methodology. Several domains were identified, including: three domains related to initial involvement with a clinical training experience at a hotline, four related to the experience of volunteering, and five related to the connection of the clinical training experience to the participant’s development as a clinician. Hotlines as a training modality can be used to benefit the community and contribute to the development of future clinicians.


Clinical training Hotlines Suicide intervention Qualitative Community mental health service 


Compliance with Ethical Standards

Conflict of interest

The authors declare that they have no conflict of interest.

Ethical Approval

All authors certify their responsibility for the content and writing of this manuscript. This study was approved by the university’s Institutional Review Board and informed consent was obtained from all individuals participants included in the study. All procedures performed in studies involving human participants were in accordance with the ethical standards of the institutional and/or national research committee and with the 1964 Helsinki declaration and its later amendments or comparable ethical standards. This article does not contain any studies with animals performed by any of the authors.


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Copyright information

© Springer Science+Business Media, LLC, part of Springer Nature 2018

Authors and Affiliations

  • Thomson J. Ling
    • 1
    • 2
    Email author
  • Kristy N. Percario
    • 1
  • Jessica M. Hauck
    • 1
  • Emily P. Holland
    • 1
  • Daniel Isenberg
    • 3
  • Tiffany Henawi
    • 1
  • Melanie A. Peters
    • 1
  • Jenna Karahalios
    • 1
  • Rebecca Messano
    • 1
  1. 1.Caldwell UniversityCaldwellUSA
  2. 2.School of Psychology and CounselingCaldwell UniversityCaldwellUSA
  3. 3.Towson UniversityTowsonUSA

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