Community Mental Health Journal

, Volume 52, Issue 8, pp 891–897 | Cite as

Are Users Satisfied with Assertive Community Treatment in Spite of Personal Restrictions?

  • Ann-Mari LofthusEmail author
  • Heidi Westerlund
  • Dagfinn Bjørgen
  • Jonas Christoffer Lindstrøm
  • Arnhild Lauveng
  • Hanne Clausen
  • Torleif Ruud
  • Kristin Sverdvik Heiervang
Brief Report


The purpose of this explorative study was to examine satisfaction among 70 users of 12 Norwegian Assertive Community Treatment teams. The study was carried out among a group of 70 service users, and reveals generally high levels of satisfaction with the service, with satisfaction also being high in comparison to other ACT satisfaction studies. Users under a Community Treatment Order were more satisfied, while users with an alcohol use disorder were less satisfied. Younger service users were less positive than older users. There was no difference in satisfaction between the genders. This study’s positive result may reflect the ACT model’s focus on user involvement, recovery and building relationships, and the fact that this service has a more holistic approach than previous services that users have experienced.


Assertive community treatment (ACT) Client satisfaction Client Satisfaction Questionnaire CSQ-8 Community treatment order (CTO) 


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Copyright information

© Springer Science+Business Media New York 2016

Authors and Affiliations

  • Ann-Mari Lofthus
    • 1
    Email author
  • Heidi Westerlund
    • 2
  • Dagfinn Bjørgen
    • 2
  • Jonas Christoffer Lindstrøm
    • 3
  • Arnhild Lauveng
    • 1
  • Hanne Clausen
    • 1
  • Torleif Ruud
    • 1
    • 4
  • Kristin Sverdvik Heiervang
    • 1
  1. 1.Division of Mental Health ServicesAkershus University HospitalLørenskogNorway
  2. 2.National Centre for Knowledge through Experience in Mental HealthSkienNorway
  3. 3.Helse Sør-Øst Health Services Research CentreAkershus University HospitalLørenskogNorway
  4. 4.Institute of Clinical MedicineUniversity of OsloOsloNorway

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