Journal of Business Ethics

, Volume 138, Issue 1, pp 17–37 | Cite as

Moral Repair in the Workplace: A Qualitative Investigation and Inductive Model

  • Jerry Goodstein
  • Ken Butterfield
  • Nathan Neale


The topic of moral repair in the aftermath of breaches of trust and harmdoing has grown in importance within the past few years. In this paper, we present the results of a qualitative study that offers insight into a series of key issues related to offender efforts to repair interpersonal harm in the workplace: (1) What factors motivate offenders to make amends with those they have harmed? (2) In what ways do offenders attempt to make amends? (3) What outcomes emerge from attempts to make amends? Drawing from the findings, we build an inductive model intended to guide future business ethics and management inquiry and research in this area.


Moral repair Interpersonal harm Making amends Forgiveness Qualitative research 


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Copyright information

© Springer Science+Business Media Dordrecht 2015

Authors and Affiliations

  • Jerry Goodstein
    • 1
  • Ken Butterfield
    • 2
  • Nathan Neale
    • 2
  1. 1.Department of Management, Information Systems, and EntrepreneurshipWashington State University VancouverVancouverUSA
  2. 2.Department of Management, Information Systems, and EntrepreneurshipWashington State UniversityPullmanUSA

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