In this study, we develop a new theoretical framework of Coping Intelligence (CI) which examines relationships between coping strategies and organizational commitment among boundary spanning employees. We collected data from 452 boundary spanning salespeople using multiple sources. Results demonstrate that a formative model of Coping Intelligence (CI) is superior to a reflective model and that problem-focused coping contributes to CI which, in turn, is related to affective and normative commitment. Further, our more parsimonious formative model illustrates that positive problem-focused coping and negative emotion-focused coping contribute to both affective and normative commitment. After controlling for gender and salespeople’s commission (from company’s personnel record) in separate analyses, results remain significant. We provide additional insights: Females are likely to use emotion-focused coping than males, but gender is not related to organizational commitment. Salespeople’s commission is positively related to both affective and normative commitment but unrelated to coping strategies. We shed new lights on boundary spanning employees’ Coping Intelligence and organizational commitment and offer theoretical, empirical, and practical implications to coping strategies and business ethics.
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Appendix: Coping Strategies
Appendix: Coping Strategies
Problem-focused coping (CI-P)
I try to work more efficiently
I devote more time and energy to my job
Decide what I think should be done and explain this to the people who are affected.
Action-focused (escape, mental disengagement) coping (CI-A)
I take it out on family or friends by getting angry at them
Emotion-focused coping (CI-E)
I hope a miracle will happen
I try to forget the whole thing
Have fantasies about how things would work out
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Srivastava, R., Tang, T.L. Coping Intelligence: Coping Strategies and Organizational Commitment Among Boundary Spanning Employees. J Bus Ethics 130, 525–542 (2015). https://doi.org/10.1007/s10551-014-2234-4
- Boundary spanning
- Coping strategies
- Coping intelligence
- Organizational commitment
- Sales commission