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Journal of Business Ethics

, Volume 105, Issue 1, pp 69–81 | Cite as

Doing Right Leads to Doing Well: When the Type of CSR and Reputation Interact to Affect Consumer Evaluations of the Firm

  • Yuan-Shuh Lii
  • Monle Lee
Article

Abstract

This study investigates the efficacy of three corporate social responsibility (CSR) initiatives—sponsorship, cause-related marketing (CRM), and philanthropy—on consumer–company identification (C–C identification) and brand attitude and, in turn, consumer citizenship behaviors. CSR reputation is proposed as the moderating variable that affects the relationship between CSR initiatives, C–C identification, and brand attitude. A conceptual model that integrates the hypothesized relationships and the moderating effect of CSR reputation is used to frame the study. Using a between-subjects factorial designed experiment, the results showed that all three CSR initiatives have a significant effect on C–C identification and brand attitude. The level of that influence, however, varied according to a firm’s CSR reputation. Managerial implications of these findings are also discussed.

Keywords

Brand attitude C–C identification Citizenship behavior Corporate social responsibility Cause-related marketing Philanthropy Sponsorship 

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Copyright information

© Springer Science+Business Media B.V. 2011

Authors and Affiliations

  1. 1.Department of Marketing, College of BusinessFeng Chia UniversityTaichung 407Taiwan
  2. 2.School of Business and EconomicsIndiana University South BendSouth BendUSA

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