Journal of Business Ethics

, Volume 88, Issue 2, pp 313–332

Spiritual Climate of Business Organizations and Its Impact on Customers’ Experience

Article

DOI: 10.1007/s10551-008-9965-z

Cite this article as:
Pandey, A., Gupta, R.K. & Arora, A.P. J Bus Ethics (2009) 88: 313. doi:10.1007/s10551-008-9965-z

Abstract

This study examines the notion of ‹spirituality’ as a dimension of human self, and its relevance and role in management. Major thesis of this research is that spirituality of employees is reflected in work climate. This may in turn affect the employees’ service to the customers. In the first part of the study a Spiritual Climate Inventory is developed and validated with the data from manufacturing and service sector employees. In the later part, hypothesis of positive impact of spiritual climate on customers’ experience of employees’ service is examined and found to be substantiated empirically.

Keywords

spiritual climate customers’ service experience 

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Copyright information

© Springer Science+Business Media B.V. 2008

Authors and Affiliations

  1. 1.Pragati Leadership Institute Pvt. Ltd.PuneIndia
  2. 2.Management Development InstituteGurgaonIndia

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