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Journal of Business Ethics

, Volume 85, Issue 4, pp 411–427 | Cite as

Measuring Corporate Social Responsibility: A Scale Development Study

  • Duygu Turker
Article

Abstract

Corporate social responsibility (CSR) is one of the most prominent concepts in the literature and, in short, indicates the positive impacts of businesses on their stakeholders. Despite the growing body of literature on this concept, the measurement of CSR is still problematic. Although the literature provides several methods for measuring corporate social activities, almost all of them have some limitations. The purpose of this study is to provide an original, valid, and reliable measure of CSR reflecting the responsibilities of a business to various stakeholders. Based on a proposed conceptual framework of CSR, a scale was developed through a systematic scale development process. In the study, exploratory factor analysis was conducted to determine the underlying factorial structure of the scale. Data was collected from 269 business professionals working in Turkey. The results of the analysis provided a four-dimensional structure of CSR, including CSR to social and nonsocial stakeholders, employees, customers, and government.

Keywords

Corporate social responsibility employees scale development stakeholders Turkey 

Abbreviations

CEP

Council of Economic Priorities

CSID

Canadian Social Investment Database

CSR

Corporate social responsibility

EU

European Union

KLD

Kinder, Lydenberg, and Domini

NGO

Nongovernmental organization

PRESOR

Perceived Role of Ethics and Social Responsibility

WCED

World Commission on Environment and Development

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Notes

Acknowledgement

This article is mainly based on the unpublished master dissertation of the author. The author is grateful to Prof. Ömür N. Timurcanday Özmen, Dokuz Eylül University, for her constant support and advice throughout this process and Dr. Oyvind Ihlen, University of Oslo, for his valuable comments and suggestions.

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Copyright information

© Springer Science+Business Media B.V. 2008

Authors and Affiliations

  1. 1.Vocational SchoolYasar UniversityIzmirTurkey

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