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Journal of Business Ethics

, 89:547 | Cite as

The Role of Self-Definitional Principles in Consumer Identification with a Socially Responsible Company

  • Rafael Currás-Pérez
  • Enrique Bigné-Alcañiz
  • Alejandro Alvarado-Herrera
Article

Abstract

This research analyses the influence of the perception of Corporate Social Responsibility (CSR image) on consumer–company identification (C–C identification). This analysis involves an examination of the influence of CSR image on brand identity characteristics which provide consumers with an instrument to satisfy their self-definitional needs, thereby perceiving the brand as more attractive. Also, the direct and mediated influences (through their effect on brand attitude), of CSR-based C–C identification on purchase intention are analysed. The results offer empirical evidence that CSR generates more C–C identification because it improves brand prestige and distinctiveness; brand coherence is also a powerful antecedent of brand attractiveness in the context of CSR communication. Finally, CSR-based C–C identification is able to generate directly better attitude towards the brand and greater purchase intention.

Key words

social responsibility identification brand attractiveness brand coherence brand distinctiveness brand prestige brand attitude purchase intention 

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Copyright information

© Springer Science+Business Media B.V. 2009

Authors and Affiliations

  1. 1.Faculty of EconomicsUniversity of ValenciaValenciaSpain
  2. 2.División de Desarrollo SustentableUniversity of Quintana RooCozumelMexico

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