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A Case Study of Stakeholder Identification and Prioritization by Managers

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Abstract

The purpose of this article is to examine stakeholder identification and prioritization by managers using the power, legitimacy, and urgency framework of Mitchell et al. (Academy of Management Review 22, 853–886; 1997). We use a multi-method, comparative case study of two large-scale sporting event organizing committees, with a particular focus on interviews with managers at three hierarchical levels. We support the positive relationship between number of stakeholder attributes and perceived stakeholder salience. Managers’ hierarchical level and role have direct and moderating effects on stakeholder identification and perceived salience. We also found that most stakeholders were definitive, dominant, or dormant types – the other five types were rare. Power has the most important effect on salience, followed by urgency and legitimacy. Based on our case study, we offer several ways to advance the theory of stakeholder identification and salience.

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Abbreviations

AIF:

Agence Intergouvernementale de la Francophonie [Intergovernmental Francophonie Agency]

CIJF:

Comité International des Jeux de la Francophonie [Games of the Francophonie International Committee]

COJF:

Comité Organisateur des Jeux de la Francophonie [Games of the Francophonie Organizing Committee]

CONFEJES:

Conférence des Ministres de la Jeunesse et des Sports des pays ayant le français en partage [Conference of Youth and Sport Ministers of Countries Having French as a Common Language]

COO:

Chief Operating Officer

PAGS:

Pan American Host Society

PASO:

Pan American Sports Organization

President-CEO:

President and Chief Executive Officer

Vteam:

Venue Team

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Correspondence to Milena M. Parent.

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Parent, M.M., Deephouse, D.L. A Case Study of Stakeholder Identification and Prioritization by Managers. J Bus Ethics 75, 1–23 (2007) doi:10.1007/s10551-007-9533-y

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Keywords

  • case study
  • interview data
  • relationship
  • stakeholder
  • stakeholder management
  • stakeholder theory