Asia Pacific Journal of Management

, Volume 27, Issue 1, pp 139–153 | Cite as

Cooperative goals and team agreeableness composition for constructive controversy in China

Article

Abstract

Studies have shown that constructive controversy, which is the open-minded discussion of diverse views, contributes to team effectiveness. However, there are few studies on the conditions that facilitate constructive controversy. This study explores the antecedents of constructive controversy from both team interdependence (cooperative goals) and team personality composition perspectives. Sixty customer service teams from a call center of a large mobile communication service provider in China participated in the study. Results further document that cooperative goals predict to constructive controversy. Agreeableness diversity was also found to be an antecedent of constructive controversy, and this effect was moderated by team agreeableness level: The higher the team average agreeableness, the stronger the positive association between agreeableness diversity and constructive controversy. Results were interpreted as suggesting that both cooperative goals and team agreeableness composition can develop constructive controversy in work teams in China and possibly in other cultures.

Keywords

Constructive controversy Cooperative goals Team agreeableness composition 

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Copyright information

© Springer Science+Business Media, LLC 2009

Authors and Affiliations

  1. 1.Institute of PsychologyChinese Academy of Sciences & Graduate University of Chinese Academy of SciencesBeijingChina
  2. 2.Management DepartmentLingnan UniversityTuen MunChina

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