An illustration of multiple-stakeholder perspective using a survey across Australia, China and Japan
- 233 Downloads
The primary objective of the article is to illustrate how to develop a multiple stakeholder perspective (MSP) on a common set of financial ratios using a cross-country survey and reflect this information in a single comparative bank performance estimate. Data Envelopment Analysis brings together the varying perspectives of five key stakeholders, namely, regulators, shareholders, customers, bank managers and employees. I develop the MSP approach by taking advantage of a recent online survey of stakeholder perceptions on key financial ratios across the major trading partners Australia, China and Japan. Insights gained through MSP can guide regulatory vigor, promotional or public relations activities, raising of equity capital in overseas markets and other cross-border operations such as positioning an institution’s international presence in a host country.
KeywordsMultiple stakeholders Ranking Data envelopment analysis Regulation Marketing Banking
JEL ClassificationG21 C67
I would like to thank Professor Ali Emrouznejad for managing the submission and the anonymous referees for encouraging me to revise the original submission.
- Avkiran, N. K., & Mizuno, M. (2013). Stakeholder perspectives on bank performance: A preliminary survey across Australia, China and Japan. JASSA (The Finsia Journal of Applied Finance), Winter(Issue 2), 30–35.Google Scholar
- Avkiran, N. K., & Zhu, Y. (forthcoming in 2016). Pitching DEA against SFA in the context of Chinese domestic versus foreign banks. In the book by Springer entitled. Handbook of operations analytics using data envelopment analysis.Google Scholar
- Coelli, T. J., Prasada, R. D. S., O’Donnell, C. J., & Battese, G. E. (2005). An introduction to efficiency and productivity analysis (2nd ed.). New York: Springer.Google Scholar
- Cooper, W. W., Seiford, L. M., & Tone, K. (2007). Data envelopment analysis: A comprehensive text with models, applications, references and DEA-Solver software (2nd ed.). New York: Springer.Google Scholar
- International Monetary Fund. (2011). People’s Republic of China: Financial system stability assessment, IMF Country report no. 11/321.Google Scholar
- KPMG. (2007). Retail banking in China: New frontiers. March, Hong Kong.Google Scholar
- Llewellyn, D. T. (2005). Competition and profitability in European banking: Why are British banks so profitable? Banca Monte dei Paschi di Siena, 34(3), 279–311.Google Scholar
- London, M., & Smither, J. W. (1995). Can multi-source feedback change perceptions of goal accomplishment, self-evaluations and performance related outcomes? Theory Based Applications and Directions for Research, Personnel Psychology, 48, 803–839.Google Scholar
- PricewaterhouseCoopers. (2008). Foreign banks in China. June, Hong Kong.Google Scholar
- Regional Banks Association of Japan. (2011). Regional banks in Japan. March 31.Google Scholar