Artificial Intelligence Review

, Volume 41, Issue 2, pp 211–240 | Cite as

Online dispute resolution: an artificial intelligence perspective

  • Davide Carneiro
  • Paulo NovaisEmail author
  • Francisco Andrade
  • John Zeleznikow
  • José Neves


Litigation in court is still the main dispute resolution mode. However, given the amount and characteristics of the new disputes, mostly arising out of electronic contracting, courts are becoming slower and outdated. Online Dispute Resolution (ODR) recently emerged as a set of tools and techniques, supported by technology, aimed at facilitating conflict resolution. In this paper we present a critical evaluation on the use of Artificial Intelligence (AI) based techniques in ODR. In order to fulfill this goal, we analyze a set of commercial providers (in this case twenty four) and some research projects (in this circumstance six). Supported by the results so far achieved, a new approach to deal with the problem of ODR is proposed, in which we take on some of the problems identified in the current state of the art in linking ODR and AI.


Alternative dispute resolution Online dispute resolution Artificial intelligence 


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Copyright information

© Springer Science+Business Media B.V. 2011

Authors and Affiliations

  • Davide Carneiro
    • 1
  • Paulo Novais
    • 1
    Email author
  • Francisco Andrade
    • 2
  • John Zeleznikow
    • 3
  • José Neves
    • 1
  1. 1.Department of InformaticsUniversidade do MinhoBragaPortugal
  2. 2.Law SchoolUniversidade do MinhoBragaPortugal
  3. 3.School of Management and Information SystemsVictoria UniversityMelbourneAustralia

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