Understanding the influence of emotions and reflection upon multi-source feedback acceptance and use
- First Online:
- 1.2k Downloads
Receiving negative performance feedback can elicit negative emotional reactions which can interfere with feedback acceptance and use. This study investigated emotional responses of family physicians’ participating in a multi-source feedback (MSF) program, sources of these emotions, and their influence upon feedback acceptance and use.
The authors interviewed 28 volunteer family physician participants in a pilot study of MSF, purposefully recruited to represent the range of scores. The study was conducted in 2003–2004 at Dalhousie University.
Participants’ emotional reactions to feedback appeared to be elicited in response to an internal comparison of their feedback with self-perceptions of performance. Those agreeing with their feedback; i.e., perceiving it as generally consistent with or higher than self-perceptions responded positively, while those disagreeing with their feedback; i.e., seeing it as generally inconsistent with or lower than self-perceptions, generally responded with distress. For the latter group, these feelings were often strong and long-lasting. Some eventually accepted their feedback and used it for change following a long period of reflection. Others did not and described an equally long reflective period but one which focused on and questioned MSF procedures rather than addressed feedback use. Participants suggested providing facilitated reflection on feedback to enhance assimilation of troubling emotions and interpretation and use of feedback.
Negative feedback can evoke negative feelings and interfere with its acceptance. To overcome this, helpful interventions may include raising awareness of the influence of emotions, assisting recipients to focus their feedback on performance tasks, and providing facilitated reflection on feedback.
Keywordscontinuing professional development culture emotions facilitating feedback multi-source feedback performance assessment professionalism reflection
Unable to display preview. Download preview PDF.
- Ashford S.J., Blatt R., VandeWalle D (2003). Reflections on the looking glass: a review of research on feedback- seeking behaviour in organizations Journal of Management 29(6): 773–799Google Scholar
- Bandura A. (1995). Self-efficacy: The Exercise of Control Freeman and Company, New YorkGoogle Scholar
- Bennett H., Gatrell J., Packham R. (2004). Medical appraisal: collecting evidence of performance through 360 feedback Clinician in Management 12: 165–171Google Scholar
- Boud D., Keough R., Walker D. (1985). Reflection: Turning Experience into Learning Kogan Page, LondonGoogle Scholar
- Boud, D. (2002). The unexamined life is not the life of learning: rethinking assessment for lifelong learning. Professional lecture presented at Trent Park, Middlesex University, London UKGoogle Scholar
- Bracken D.W., Timmreck C.W., Church A.H. (2001). The Handbook for Multisource Feedback Jossey-Bass, San FranciscoGoogle Scholar
- DeNisi A., Kluger A.N. (2000). Feedback effectiveness: can 360-degree appraisals be improved? Academy of Management Executives 14(1): 129–139Google Scholar
- Freidson E. (1994). Professionalism Reborn: Theory, Prophecy, and Policy University of Chicago Press, ChicagoGoogle Scholar
- Gielen S., Dochy F., Diericks S. (2003). Evaluating the consequential validity of new modes true assessment effects In: Sigers M., Dochy F., Cascallar E. (eds) Optimising New Modes of Assessment: in Search of Qualities and Standards. Kluwer Academic Publishers, Dordrecht, Netherlands, pp. 37–54CrossRefGoogle Scholar
- Hall, W., Violato, C., Lewkonia, R., Lockyer, J., Fidler, H., Toews, J., et al. (1999). Assessment of physician performance in Alberta: The physician achievement review. Canadian Medical Association Journal 61:52–57Google Scholar
- Johns C. (2002). Guided Reflection: Advancing Practice Blackwell publishing, Oxford, UKGoogle Scholar
- Moon J. (1999). Reflection in Learning and Professional Development: Theory and Practice Stylus Publishing, Herdon, VAGoogle Scholar
- Mory E.H. (2004). Feedback research revisited In: Jonassen D (ed) Handbook for Education Communications and Technology. Erlbaum, Mahwah, NJ, pp. 745–783Google Scholar
- Nova Scotia Physician Achievement Review (NSPAR) Program. (2005). <http://www.nspar.ca/>. Accessed 04/04/06. College of Physician and Surgeons of Nova Scotia, Halifax, NSGoogle Scholar
- Rice P.L., Ezzy D. (2000). Qualitative Research Methods Oxford University Press, Victoria, AustraliaGoogle Scholar