Information Systems and e-Business Management

, Volume 12, Issue 3, pp 307–335

Optimizing customized services: efficient computation in large Service Value Networks

Original Article

DOI: 10.1007/s10257-013-0218-z

Cite this article as:
Haak, S. & Weinhardt, C. Inf Syst E-Bus Manage (2014) 12: 307. doi:10.1007/s10257-013-0218-z


Many times, service innovation occurs when service consumers pose innovative requirements on service providers. The trend towards standardization, simplification and modularization in the service sector has fostered the raise of Service Value Networks where providers and consumers jointly co-create value in an innovative manner. With many different competing services available, the user experience, which is captured by the non-functional Quality-of-Service (QoS) attributes, is an important competitive factor. QoS computation for complex Web services, i.e. the aggregation of QoS factors from atomic services, is essential for an automated an optimized service selection process. However, the computational complexity has often been disregarded in the respective field of research, whereas computational efficiency is inevitable for the application in online scenarios. The threefold contribution of this paper consists of a model for describing the optimization process in Service Value Networks, an extensive elaboration on different optimization techniques that allow for a computational efficient service selection and a broad analytical and simulation-based evaluation of these techniques.


Customized service Optimization Algorithm Heuristic QoS Simulation study 

Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  1. 1.IPEResearch Center for Information Technology (FZI)KarlsruheGermany
  2. 2.IISMKarlsruhe Institute of Technology (KIT)KarlsruheGermany

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