Enterprise, applications and services in the finance industry
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Recent technological advances have fostered many innovations in banks, insurances as well as all kind of national and international financial institutions. This development gave rise to a number of research areas in information systems and computer science which deal with the introduction and evaluation of enterprise, applications and services in the financial industry.
This special issue tries to capture some aspects of these developments and comprises three main topics in the consecutive contributions.
In the first contribution, Alexander Felfernig and co-authors elaborate on knowledge representations for the interactive selling of financial services. Their key topic is the heterogeneity of service level provided by financial sales representatives. In the domain of financial services, especially in the retail market, the authors state that the quality of consulting varies significantly depending on the individual sales person. Their contribution is the design and analysis of...