Universal Access in the Information Society

, Volume 9, Issue 3, pp 227–237 | Cite as

Policy development and access to wireless technologies for people with disabilities: results of policy Delphi research

  • Paul M. A. BakerEmail author
  • Nathan W. Moon
Long Paper


This paper discusses the relationship between policy research and policy change, and it provides examples of the policy research outcomes informed by the Rehabilitation Engineering Research Center on Mobile Wireless Technologies for People with Disabilities’ (Wireless RERC) policy research process. In 2005 and 2006, the center conducted empirical research, using the policy Delphi polling methodology, to probe key stakeholders’ opinions on the most significant issues surrounding the adoption and use of wireless communication and information technologies by people with disabilities. Drawing on the results of three rounds of polling, the Wireless RERC developed a set of policy options, and “fine-tuned” them using participating stakeholders from the disability community, wireless industry, and policymakers.


Policy Delphi Wireless technologies Technology access Assistive technology People with disabilities Public policy 



American Association of People with Disabilities


Americans with Disabilities Act


American Foundation for the Blind


Assistive technology


Assistive Technology Industry Association


Consumer Advisory Network


Cornucopia of Disability Information


Cellular Telecommunications and Internet Association


Disability Rights Office


Emergency Alert System


Equipment distribution program


Federal Communications Commission


Hearing Loss Association of America


International Organization for Standardization


National Association of the Deaf


National Institute on Disability Rehabilitation and Research


Rehabilitation Engineering Research Center


Rehabilitation Engineering and Assistive Technology Society of North America


Short message service


Telecommunications device for the deaf


Telecommunications for the Deaf and Hard of Hearing, Inc.


Telecommunications Equipment Distribution Program Association




Universal design


Voice over Internet Protocol



The authors wish to thank the participants of the Policy Delphi and to acknowledge the research assistance of Alan Bakowski, Andrew Ward, Avonne Bell, Lynzee Head, Christine Bellordre, Jason Anavitarte, Andy McNeil, Adam Starr, and Lisa Griffin. The Rehabilitation Engineering Research Center for Wireless Technologies has been supported by the National Institute on Disability and Rehabilitation Research (NIDRR) of the US Department of Education (DOE) under grant number H133E060061, and H133E010804. The opinions contained in this paper are those of the author and do not necessarily reflect those of the DOE or NIDRR.


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Copyright information

© Springer-Verlag 2009

Authors and Affiliations

  1. 1.Center for Advanced Communications PolicyGeorgia Institute of TechnologyAtlantaUSA

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