Universal Access in the Information Society

, Volume 6, Issue 2, pp 193–205

Attitudes to telecare among older people, professional care workers and informal carers: a preventative strategy or crisis management?

  • Julienne Hanson
  • John Percival
  • Hazel Aldred
  • Simon Brownsell
  • Mark Hawley
Long paper

Abstract

This paper reports findings from an attitudinal survey towards telecare that emerged from 22 focus groups comprising 92 older people, 55 professional stakeholders and 39 carers. These were convened in three different regions of England as a precursor to telecare service development. The results from this study suggest that informants’ views were shaped by prior knowledge of conventional health and social care delivery in their locality, and the implication is that expectations and requirements with respect to telecare services in general are likely to be informed by wider perceptions about the extent to which community care should operate as a preventative strategy or as a mechanism for crisis management.

Keywords

Telecare Older people Attitudinal survey User needs 

References

  1. 1.
    Aldred, H., Barlow, J., Brownsell, S., Curry, R., Hawley, M.: Gerotechnology—meeting whose needs? In: 5th International Conference of the International Society for Gerontology, Nagoya, Japan, 24–27 May 2005Google Scholar
  2. 2.
    Audit Commission: Implementing Telecare: Strategic Guidelines for Policy Makers, Commissioners and Providers. Audit Commission, Public Sector National Report, London (2004)Google Scholar
  3. 3.
    Barlow, J., Bayer, S., Castleton, B., Curry, R.: Meeting government objectives for telecare in moving from local implementation to mainstream services. J. Telemed. Telecare 11(S1), 49–51 (2005)CrossRefGoogle Scholar
  4. 4.
    Barlow, J., Bayer, S., Curry, R.: Flexible homes, flexible care, inflexible organisations? The role of telecare in supporting independence. Housing Stud. 20(3), 441–456 (2005)CrossRefGoogle Scholar
  5. 5.
    Bashshur, R., Reardon, T., Shannon, G.: Telemedicine: a new health care delivery system. Annu. Rev. Public Health 21, 613–637 (2000)CrossRefGoogle Scholar
  6. 6.
    Bayer, S., Barlow, J., Curry, R.: Assessing the impact of a care innovation: telecare. In: 22nd International Conference of the System Dynamics Society, Oxford, 25–29 July 2004Google Scholar
  7. 7.
    Brownsell, S.: Using telecare: the experiences and expectations of older people. Generations Rev. 10, 11–12 (2000)Google Scholar
  8. 8.
    Brownsell, S., Bradley, D.: Assistive Technology and Telecare: Forging Solutions for Independent Living. The Policy Press, Bristol (2003)Google Scholar
  9. 9.
    Brownsell, S., Aldred, H., Hawley, M.: Telemonitoring chronic heart failure: interim findings from a pilot study in South Yorkshire. Br. J. Healthc. Comput. Inf. Manage. 23(8), 14–18 (2006)Google Scholar
  10. 10.
    Brownsell, S., Blackburn, S., Aldred, H., Porteus, J.: Implementing telecare: practical experiences. Housing Care Support 9(2), 6–12 (2006)Google Scholar
  11. 11.
    Demiris, G., Rantz, M., Aud, M., Marek, K., Tyrer, H., Skubic, M., Hussam, A.: Older adults’ attitudes towards and perceptions of ‘smart home’ technologies: a pilot study. Med. Inform. Internet Med. 29(2), 87–94 (2004)CrossRefGoogle Scholar
  12. 12.
    Department of Health: Delivering 21st Century IT Support for the NHS. National Strategic Programme, London (2002)Google Scholar
  13. 13.
    Department of Health, Older People and Disability Division: Building Telecare in England. Department of Health, London (2005)Google Scholar
  14. 14.
    Department of Health: Our Health, Our Care, Our Say: A New Direction for Community Services. Department of Health, London (2006)Google Scholar
  15. 15.
    Doughty, K., Cameron, K., Garner, P.: Three generations of telecare of the elderly. J. Telemed. Telecare 2, 71–80 (1996)CrossRefGoogle Scholar
  16. 16.
    Fisk, M.: Social Alarms to Telecare: Older People’s Services in Transition. Policy Press, Bristol (2003)Google Scholar
  17. 17.
    Gann, D., Barlow, J., Venables, T.: Digital Futures: Making Homes Smarter. Chartered Institute of Housing, Coventry (1999)Google Scholar
  18. 18.
    Levy, S., Jack, N., Bradley, D., Morison, M., Swanston, M.: Perspectives on telecare: the client view. J. Telemed. Telecare 9, 156–160 (2003)CrossRefGoogle Scholar
  19. 19.
    Louis, A., Turner, T., Gretton, M., Baksh, A., Cleland, J.: A systematic review of telemonitoring for the management of heart failure. Eur. J. Heart Fail. 5(5), 583–590 (2003)CrossRefGoogle Scholar
  20. 20.
    Parry, I., Thompson, L.: Effective Sheltered Housing: A Handbook. Institute of Housing, Coventry (1993)Google Scholar
  21. 21.
    Percival, J., Hanson, J.: Big brother or brave new world? Telecare and its implications for older people’s independence and social inclusion. Crit. Soc. Policy 26(11), 888–909 (2006)CrossRefGoogle Scholar
  22. 22.
    Porteus, J., Brownsell, S.: Using Telecare: Exploring Independent Living for Older People. Housing Corporation/Anchor Trust, London (2000)Google Scholar
  23. 23.
    Sixsmith, A., Sixsmith, J.: Smart care technologies: meeting whose needs? J. Telemed. Telecare 6(1), 190–192 (2000)CrossRefGoogle Scholar
  24. 24.
    Wanless, D.: Securing Good Care for Older People: Taking a Long Term View. The Kings Fund, London (2006)Google Scholar

Copyright information

© Springer-Verlag 2007

Authors and Affiliations

  • Julienne Hanson
    • 1
  • John Percival
    • 1
  • Hazel Aldred
    • 2
  • Simon Brownsell
    • 2
  • Mark Hawley
    • 2
  1. 1.Bartlett School of Graduate Studies, Torrington Place SiteUniversity College LondonLondonUK
  2. 2.Barnsley Hospital NHS Foundation TrustBarnsleyUK

Personalised recommendations