Cognition, Technology & Work

, Volume 9, Issue 1, pp 25–31 | Cite as

Information flow during crisis management: challenges to coordination in the emergency operations center

  • Laura G. Militello
  • Emily S. Patterson
  • Lynn Bowman
  • Robert Wears
Original Article


This paper discusses challenges to coordination in the emergency operations center (EOC). A county-level EOC is made up of representatives from a range of organizations including local government, fire, police, hospital, utility, and Red Cross representatives. These ad hoc teams are tasked with coming together during an emergency to obtain and deliver resources to first responders on the scene of the disaster, as well coordinating transportation of casualties, tracking of fatalities, and establishment of shelters. Two county-level exercises were observed. Themes were identified across the two exercises. Recommendations for better supporting coordination in crisis management are offered.


Emergency operations center Crisis management Team decision making Team coordination Cross agency collaboration 



This work was funded in part by contract # F33615-99-D-6001 and was sponsored by the Air Force Research Laboratory, Logistics Readiness Branch (AFRL/HEAL).


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Copyright information

© Springer-Verlag London Limited 2006

Authors and Affiliations

  • Laura G. Militello
    • 1
  • Emily S. Patterson
    • 2
  • Lynn Bowman
    • 1
  • Robert Wears
    • 3
  1. 1.University of Dayton Research InstituteDaytonUSA
  2. 2.The Ohio State UniversityColumbusUSA
  3. 3.University of FloridaJacksonvilleUSA

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