International Journal on Digital Libraries

, Volume 11, Issue 4, pp 225–238 | Cite as

Understanding user requirements and preferences for a digital library Web portal

  • Maristella Agosti
  • Franco Crivellari
  • Giorgio Maria Di NunzioEmail author
  • Silvia Gabrielli


This article reports the findings of a user study conducted in the context of the TELplus project to gain insights about user needs and preferences for the digital library services offered by The European Library Web portal. The user requirements collection for the Web portal was designed by adopting a comprehensive survey approach. This combined explicit user feedback with implicit usage data so as to provide a more in-depth analysis of user experience with the portal. The analysis conducted shed light on likely motivations for both participant usage and reluctance to use the services provided, leading to more informed decisions on how to refine, improve, and present Web portal services to their future users. The lessons learnt from this case study also contributed to the development of an integrated methodological framework which provided insights for the future design and evaluation of digital library Web portals and services.


User requirements for digital library Web portals Preferences for Web portals User survey Log data User interaction with digital contents 


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Copyright information

© Springer-Verlag 2011

Authors and Affiliations

  • Maristella Agosti
    • 1
  • Franco Crivellari
    • 1
  • Giorgio Maria Di Nunzio
    • 1
    Email author
  • Silvia Gabrielli
    • 2
  1. 1.Department of Information EngineeringUniversity of PaduaPadovaItaly
  2. 2.Ubiquitous Interaction Group, CREATE-NETTrentoItaly

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