Personal and Ubiquitous Computing

, Volume 12, Issue 1, pp 57–65 | Cite as

An empirical investigation of mobile ticketing service adoption in public transportation

  • Niina Mallat
  • Matti Rossi
  • Virpi Kristiina Tuunainen
  • Anssi Öörni
Original Article


In this paper, we present results from a study of mobile ticketing service adoption in public transportation. The theoretical background of the study is based on technology adoption and trust theories, which are augmented with concepts of mobile use context and mobility. Our empirical findings from analyses of a survey data suggest that compatibility of the mobile ticketing service with consumer behavior is a major determinant of adoption. Mobility and contextual factors, including budget constraints, availability of other alternatives, and time pressure in the service use situation were also found to have a strong effect on the adoption decision. Our findings suggest that contextual and mobile service-specific features are important determinants of mobile service adoption and should thus be integrated into the traditional adoption models.


Mobile commerce Mobile ticketing adoption Use context Mobility Mobile user behavior Technology adoption 


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Copyright information

© Springer-Verlag London Limited 2006

Authors and Affiliations

  • Niina Mallat
    • 2
  • Matti Rossi
    • 1
  • Virpi Kristiina Tuunainen
    • 1
  • Anssi Öörni
    • 1
  1. 1.Helsinki School of EconomicsHelsinkiFinland
  2. 2.Accenture, SITE practiceHelsinkiFinland

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