Advertisement

Accreditation and Quality Assurance

, Volume 10, Issue 3, pp 116–120 | Cite as

Quality management education over the Internet

  • Leif HalboEmail author
  • Ketil Lund
  • Hans Arne Froystein
Practitioner’s report

Abstract

We describe a program for continuing education in “Quality management and metrology”. It may be followed by class lectures, by videoconference or by individual distance learning over the Internet. An important feature for students who attend classes is visits to selected institutions for demonstrations of quality management in practice. For students using distance learning, multimedia presentations containing a total of 2 h of video and supporting documentation is the alternative to the visits. The program is aimed at personnel from all fields, and its emphasis is on the generality of quality principles, attitudes and motivation for quality thinking, measurements in quality work, as well as the use of system audits and other elements of quality management in related fields.

Keywords

Quality management Metrology Distance learning Continuing education Multimedia teaching 

Abbreviations

EPTIS

European Proficiency Testing Information System: a non-commercial database providing information about more than 700 proficiency-testing schemes [1]. Operated by the Federal Institute for Materials Research and Testing (BAM), Germany

COMAR

COde of Reference MAterials: database containing information on more than 10,000 reference materials [2]. Operated by BAM

GXP

Commonly used abbreviation for Good Laboratory Practice (GLP), Good Clinical Practice (GCP) and Good Manufacturing Practice (GMP) [3, 4, 5]. These quality regimes are mandatory for the development and manufacture of pharmaceuticals and certain other types of potentially harmful substances

HACCP

Hazard analysis by critical control points: quality principles used in the production of food [6]

EFQM model

Model for the evaluation of quality systems, developed by European Foundation for Quality Management and closely related to the American Baldridge award model

CE marking

Mandatory marking on products sold in the European Economic Area to demonstrate conformance to general safety and environmental requirements [7]

Notes

Acknowledgements

We are grateful to the pilot institutions who have contributed to our multimedia presentations: the Norwegian Institute for Food and Environmental Analysis (Norsk Mat- og Miljøanalyse), Kitron Oslo ASA, Kongsvinger sjukehus and the Norwegian Metrology Service. Financial support from the Institute for Continuing Education (Voksenopplæringsintittutet) and Norwegian Health Region East (Helse Øst), is gratefully acknowledged. The expert video was produced by True Fiction Ltd. Thanks are also due to the students who have been guinea-pigs during the last six years.

References

  1. 1.
    EPTIS (2004) Homepage. See http://www.eptis.bam.de
  2. 2.
    BAM (2004) COMAR Homepage. See http://www.comar.bam.de
  3. 3.
    OECD (1997) OECD principles of good laboratory practice; and related documents. Organisation for Economic Co-operation and Development, ParisGoogle Scholar
  4. 4.
    EMEA (2002) Good clinical practice. European Agency for the Evaluation of Medical Products, London. (http://www.emea.eu.int)Google Scholar
  5. 5.
    World Health Organization (2003) Technical report series 908 (2003) Annex 4 Good manufacturing practices for pharmaceutical products: main principles. WHO, GenevaGoogle Scholar
  6. 6.
    Codex Alimentarius Commission (1997) Recommended international code of practice-general principles of food hygiene [CAC/RCP 1-1969, Rev. 3]. United Nations Food and Agriculture Organization, RomeGoogle Scholar
  7. 7.
    European Commission (2000) Guide to the implementation of directives based on the new approach and the global approach. (May be downloaded from http://www.europa.eu.int)
  8. 8a.
    Neidhart B, Wegscheider W (eds) (2001) Quality in chemical measurements—training concepts and teaching materials. Springer, Berlin Heidelberg New YorkGoogle Scholar
  9. 8b.
    Wenclawiak BW et al (eds) (2004) Quality assurance in analytical chemistry—training and teaching. Springer, Berlin Heidelberg New YorkGoogle Scholar
  10. 9.
    Borsese A et al (2003) Accred Qual Assur 8:2–12CrossRefGoogle Scholar
  11. 10.
    Faculty of Chemistry, University of Barcelona (2003) Quality management in teaching laboratories (Video). Reviewed by Fajgelj A (2003). Accred Qual Assur 8:252Google Scholar
  12. 11.
    ISO (1993) Guide to the expression of uncertainty in measurement. International Organization for Standardization (ISO), GenevaGoogle Scholar
  13. 12.
    European Co-operation for Accreditation (1999) EA 4/02 Expression of uncertainty of measurement in calibration (see http://www.european-accreditation.org)
  14. 13.
    EURACHEM/CITAC (2000) Quantifying uncertainty in analytical measurement, 2nd edn. http://www.eurachem.ul.pt
  15. 14.
    Niemelä SI (2003) Accred Qual Assur 8:559–563CrossRefGoogle Scholar
  16. 15.
    Niemelä SI (2002) Uncertainty of quantitative determinations derived by cultivation of microorganisms. MIKES publication J3/2002. Centre for Metrology and Accreditation, HelsinkiGoogle Scholar
  17. 16.
    Metrodata GmbH (2004) GUM Workbench download page (see http://www.metrodata.de)
  18. 17.
    ISO (2000) Quality management systems—requirements (ISO 9001:2000); and related standards. ISO, GenevaGoogle Scholar
  19. 18.
    ISO (1996) Environmental management systems—specification with guidance for use (ISO 14001:1996); and related standards. ISO, GenevaGoogle Scholar
  20. 19.
    ISO (1999) General requirements for the competence of testing and calibration laboratories (ISO/IEC 17025:1999). ISO, GenevaGoogle Scholar
  21. 20.
    BSI (1999) Information security management (BS 7799:1999). British Standards Institution, LondonGoogle Scholar
  22. 21.
    BSI (1999) Occupational health and safety management systems—specification (OHSAS 18001:1999); and related standard. British Standards Institution, LondonGoogle Scholar
  23. 22.
    EFQM (2004) Homepage (see http://www.efqm.org)
  24. 23.
    Kaplan RC, Norton DP (2001) The strategy focused organization. How balanced scorecard companies thrive in the new environment. Harvard Business School Press, Boston, MAGoogle Scholar
  25. 24.
    Magnusson K et al (2nd ed 2003) Six Sigma—the pragmatic approach. Studentlitteratur, LundGoogle Scholar
  26. 25.
    European Commission (2004) Directive 2004/22/EC of the European Parliament and of the Council of 31 March 2004 on measurement instruments. Offic J Europ Union 30.04.2004Google Scholar
  27. 26.
    Khalifa M, Lam R (2002) IEEE T Educ 45:350–356CrossRefGoogle Scholar
  28. 27.
    Fronter (2004) Homepage (see http://www.fronter.com)
  29. 28.
    Microsoft (2004) Homepage (see http://www.microsoft.com)
  30. 29.
    Halbo L (2005) Quality management and metrology. Gyldendal Academic Publishing House, Oslo (to be published)Google Scholar

Copyright information

© Springer-Verlag 2004

Authors and Affiliations

  • Leif Halbo
    • 1
    • 2
    Email author
  • Ketil Lund
    • 2
    • 3
  • Hans Arne Froystein
    • 1
  1. 1.Norwegian Metrology Service (Justervesenet)KjellerNorway
  2. 2.University Graduate Centre (UniK)KjellerN-Norway
  3. 3.Simula Research LaboratoryLysakerN-Norway

Personalised recommendations