Accreditation and Quality Assurance

, Volume 10, Issue 3, pp 116–120 | Cite as

Quality management education over the Internet

  • Leif HalboEmail author
  • Ketil Lund
  • Hans Arne Froystein
Practitioner’s report


We describe a program for continuing education in “Quality management and metrology”. It may be followed by class lectures, by videoconference or by individual distance learning over the Internet. An important feature for students who attend classes is visits to selected institutions for demonstrations of quality management in practice. For students using distance learning, multimedia presentations containing a total of 2 h of video and supporting documentation is the alternative to the visits. The program is aimed at personnel from all fields, and its emphasis is on the generality of quality principles, attitudes and motivation for quality thinking, measurements in quality work, as well as the use of system audits and other elements of quality management in related fields.


Quality management Metrology Distance learning Continuing education Multimedia teaching 



European Proficiency Testing Information System: a non-commercial database providing information about more than 700 proficiency-testing schemes [1]. Operated by the Federal Institute for Materials Research and Testing (BAM), Germany


COde of Reference MAterials: database containing information on more than 10,000 reference materials [2]. Operated by BAM


Commonly used abbreviation for Good Laboratory Practice (GLP), Good Clinical Practice (GCP) and Good Manufacturing Practice (GMP) [3, 4, 5]. These quality regimes are mandatory for the development and manufacture of pharmaceuticals and certain other types of potentially harmful substances


Hazard analysis by critical control points: quality principles used in the production of food [6]

EFQM model

Model for the evaluation of quality systems, developed by European Foundation for Quality Management and closely related to the American Baldridge award model

CE marking

Mandatory marking on products sold in the European Economic Area to demonstrate conformance to general safety and environmental requirements [7]



We are grateful to the pilot institutions who have contributed to our multimedia presentations: the Norwegian Institute for Food and Environmental Analysis (Norsk Mat- og Miljøanalyse), Kitron Oslo ASA, Kongsvinger sjukehus and the Norwegian Metrology Service. Financial support from the Institute for Continuing Education (Voksenopplæringsintittutet) and Norwegian Health Region East (Helse Øst), is gratefully acknowledged. The expert video was produced by True Fiction Ltd. Thanks are also due to the students who have been guinea-pigs during the last six years.


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Copyright information

© Springer-Verlag 2004

Authors and Affiliations

  • Leif Halbo
    • 1
    • 2
    Email author
  • Ketil Lund
    • 2
    • 3
  • Hans Arne Froystein
    • 1
  1. 1.Norwegian Metrology Service (Justervesenet)KjellerNorway
  2. 2.University Graduate Centre (UniK)KjellerN-Norway
  3. 3.Simula Research LaboratoryLysakerN-Norway

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