, Volume 25, Issue 4, pp 413–422 | Cite as

Computer-mediated trust in self-interested expert recommendations

  • Jonathan Ben-Naim
  • Jean-François Bonnefon
  • Andreas Herzig
  • Sylvie Leblois
  • Emiliano Lorini
Original Article


Important decisions are often based on a distributed process of information processing, from a knowledge base that is itself distributed among agents. The simplest such situation is that where a decision-maker seeks the recommendations of experts. Because experts may have vested interests in the consequences of their recommendations, decision-makers usually seek the advice of experts they trust. Trust, however, is a commodity that is usually built through repeated face time and social interaction and thus cannot easily be built in a global world where we have immediate internet access to a vast pool of experts. In this article, we integrate findings from experimental psychology and formal tools from Artificial Intelligence to offer a preliminary roadmap for solving the problem of trust in this computer-mediated environment. We conclude the article by considering a diverse array of extended applications of such a solution.


Trust Expert Conflict of interest Agent Reputation 


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Copyright information

© Springer-Verlag London Limited 2010

Authors and Affiliations

  • Jonathan Ben-Naim
    • 1
    • 2
  • Jean-François Bonnefon
    • 1
    • 2
    • 3
  • Andreas Herzig
    • 1
    • 2
  • Sylvie Leblois
    • 2
  • Emiliano Lorini
    • 2
  1. 1.CNRSToulouseFrance
  2. 2.Université de ToulouseToulouseFrance
  3. 3.CLLE-LTC, Maison de la RechercheToulouse Cedex 9France

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