, Volume 18, Issue 4, pp 364–381 | Cite as

Intelligent agents as innovations

  • Alexander SerenkoEmail author
  • Brian Detlor
Open Forum


This paper explores the treatment of intelligent agents as innovations. Past writings in the area of intelligent agents focus on the technical merits and internal workings of agent-based solutions. By adopting a perspective on agents from an innovations point of view, a new and novel description of agents is put forth in terms of their degrees of innovativeness, competitive implications, and perceived characteristics. To facilitate this description, a series of innovation-based theoretical models are utilized as a lens of analysis, namely Kleinschmidt and Cooper’s (J Prod Innovation Manage 8:240–251, 1991) market and technological newness map, Abernathy and Clark’s (Res Policy 14:3–22, 1985) competitive implications framework, and Moore and Benbasat’s (Inf Syst Res 2:192–222, 1991) list of perceived innovating characteristics. Together, these models provide a theoretical foundation by which to describe intelligent agents, yielding new insights and perceptions on this relatively new form of software application.


Diffusion of innovations Innovation Intelligent agents 



This paper is kindly supported by a grant from the Natural Sciences and Engineering Research Council of Canada.


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Copyright information

© Springer-Verlag London Limited 2004

Authors and Affiliations

  1. 1.Michael G. DeGroote School of BusinessMcMaster UniversityHamiltonCanada

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