Measurement of what happens in mental health services is needed to describe services, identify variation in care provision and understand service outcomes. However, there is no consensus about appropriate methods or measures for content of care. Previous research has primarily used a single information source and prioritised staff over patient perspectives on content of care. This study aims to enhance understanding of how to measure content of care by developing and evaluating four instruments, each using a different measurement method.
Development is described by four instruments—CaSPAR, CaRICE, CCCQ-S and CCCQ-P—which use researcher observation, staff-report and patient-report to measure the intensity and nature of care at services. Inter-rater reliability of CaRICE and CCCQ-S was investigated. Concordance between staff and patient perspectives was explored through assessing inter-rater agreement of CCCQ-S and CCCQ-P questionnaires. The convergence of data from the measures collected in an inpatient multi-site study was investigated.
CaRICE demonstrated good inter-rater reliability (κ = 0.71). CCCQ-S inter-rater reliability was poor. Concordance between staff and patient reports was low: there was a trend for patients to report less care received than staff reported had been provided. Results from CaSPAR, CaRICE and CCCQ-P exhibited divergence, indicating possible differences in patient, staff and researcher perspectives.
Information about content of care should be sought as close as possible to the point of delivery. There may be differing, valid perspectives about care provided by services. Further development of methods to measure content of care is required. Meanwhile, a multi-methods approach should be adopted, which allows inclusion of different perspectives (specifically including the patient’s perspective) and triangulation of results from different measurement methods. CaSPAR, CaRICE and CCCQ-P can provide multi-perspective content of care measurement in inpatient services.
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We are very grateful to the people using, working in and managing the participating services who gave their time generously, and for advice and input from the steering group for The Alternatives Study. This report presents independent research commissioned by the National Institute for Health Research Service Delivery and Organisation R&D Programme. The views expressed in this publication are those of the authors and not necessarily those of the NHS, the NIHR or the Department of Health. The authors have no competing interests to declare.
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Lloyd-Evans, B., Slade, M., Osborn, D.P. et al. Developing and comparing methods for measuring the content of care in mental health services. Soc Psychiatry Psychiatr Epidemiol 46, 219–229 (2011). https://doi.org/10.1007/s00127-010-0192-4
- Process measurement
- Content of care
- Mental health services