eHealth as a facilitator of equitable access to primary healthcare: the case of caring for non-communicable diseases in rural and refugee settings in Lebanon
Assess the effect of selected low-cost eHealth tools on diabetes/hypertension detection and referrals rates in rural settings and refugee camps in Lebanon and explore the barriers to showing-up to scheduled appointments at Primary Healthcare Centers (PHC).
Community-based screening for diabetes and hypertension was conducted in five rural and three refugee camp PHCs using an eHealth netbook application. Remote referrals were generated based on pre-set criteria. A phone survey was subsequently conducted to assess the rate and causes of no-shows to scheduled appointments. Associations between the independent variables and the outcome of referrals were then tested.
Among 3481 screened individuals, diabetes, hypertension, and comorbidity were detected in 184,356 and 113 per 1000 individuals, respectively. 37.1% of referred individuals reported not showing-up to scheduled appointments, owing to feeling better/symptoms resolved (36.9%) and having another obligation (26.1%). The knowledge of referral reasons and the employment status were significantly associated with appointment show-ups.
Low-cost eHealth netbook application was deemed effective in identifying new cases of NCDs and establishing appropriate referrals in underserved communities.
KeywordsPrimary healthcare eHealth Diabetes Hypertension Referrals Appointment no-show
Low- and middle-income countries
Short message service
Community health workers
Primary healthcare centers
World Health Organization
Collaborative for Leadership and Innovations in Health Systems
American University of Beirut
Ministry of Public Health
United Nations Relief and Works Agency
International Development Research Center
Body mass index
Fasting Blood Sugar
Systolic Blood Pressure
Diastolic Blood Pressure
Disease self-management education
Technical support was provided by the Ministry of Public Health (MOPH) and the United Nations Relief and Works Agency (UNRWA) to ensure the commitment of participating centers. The study authors would like to acknowledge all the CHWs and all data collectors for their efforts.
SS and MA have conceptualized the study. MA and HD advised on the study design and data analysis. SS supported the implementation of the study. HD led the data analysis. SS, MA, AF, and NEA contributed significantly to the interpretation and development of the manuscript. AF, NEA, CEM, and CM made significant contributions to the write-up of the manuscript. All authors read and approved the final manuscript.
Compliance with ethical standards
Ethics approval and consent to participate
Prior to commencing the study, ethical approval was obtained from the Institutional Review Board of AUB. Written informed consent was used at all stages; participation was completely voluntarily and the data collected was completely confidential.
Availability of data and materials
The data sets used and/or analyzed during the current study available from the corresponding author on reasonable request.
Conflict of interest
The authors declare that they have no competing interests.
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