Requirements Engineering

, Volume 6, Issue 2, pp 75–96 | Cite as

Making Workflow Change Acceptable

  • Aldo de Moor
  • Manfred A. Jeusfeld
Original Article

Virtual professional communities are supported by network information systems composed from standard Internet tools. To satisfy the interests of all community members, a user-driven approach to requirements engineering is proposed that produces not only meaningful but also

acceptable specifications. This approach is especially suited for workflow systems that support partially structured, evolving work processes. To ensure the acceptability, social norms must guide the specification process. The RENISYS specification method is introduced, which facilitates this process using composition norms as formal representations of social norms. Conceptual graph theory is used to represent four categories of knowledge definitions: type definitions, state definitions, action norms and composition norms. It is shown how the composition norms guide the legitimate user-driven specification process by analysing a case on the development of an electronic law journal.

Key words:Breakdown – Knowledge representation – Legitimate user-driven specification – Social norms – Virtual communities – Workflow modelling 

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Copyright information

© Springer-Verlag London Limited 2001

Authors and Affiliations

  • Aldo de Moor
    • 1
  • Manfred A. Jeusfeld
    • 1
  1. 1.Infolab, Tilburg University, Tilburg, The NetherlandsNL

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