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CallCenter INTERNATIONAL

, Volume 1, Issue 4, pp 16–20 | Cite as

Poem and truth in BPO

Business Process Outsourcing Study
  • Bernd Stauss
  • Marcel Jedraßczyk
Callcenter
  • 4 Downloads

Keywords

Service Provider Service Factory Customer Management Enterprise Culture Innovative Contribution 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer Fachmedien Wiesbaden GmbH 2008

Authors and Affiliations

  • Bernd Stauss
    • 1
  • Marcel Jedraßczyk
    • 1
  1. 1.Service Management Institute Ingolstadt School of ManagementIngolstadtGermany

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