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Wirtschaftsinformatik

, Volume 46, Issue 2, pp 107–117 | Cite as

Financial-Chain-Management

Ein generisches Modell zur Identifikation von Verbesserungspotenzialen
  • Donovan PfaffEmail author
  • Bernd Skiera
  • Tim Weitzel
WI — Aufsatz

Financial Chain Management

Abstract

Financial processes are often treated as a typical secondary process. As a result, substantial optimization potential remains unexploited. Based on an empirical study, in this paper a generic financial chain is developed and used to identify areas for improvement. Especially the invoicing subprocess offers great potential for integration. 28% of all invoices are incorrect, mostly (83%) due to faulty prices. Thus, an internal integration of the systems used for pricing and invoicing customers can substantially cut down the associated costs of claim management. But integrating the invoicing systems with external partners is also important. German SMEs send 86% of all invoices to customers by mail. In Fortune 1000 enterprises the figure is 67%. Here, overall average costs per invoice are a 15,50 in contrast to a 2,00 for electronic invoices.

Keywords

Financial Process Financial Chain Financial Chain Management E-Finance Invoice Electronic Bill Presentment and Payment (EBPP) 

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Copyright information

© Springer Fachmedien Wiesbaden GmbH 2004

Authors and Affiliations

  1. 1.Lehrstuhl für Electronic CommerceJ. W. Goethe-UniversitätFrankfurt am MainDeutschland
  2. 2.Institut für WirtschaftsinformatikJ. W. Goethe-UniversitätFrankfurt am MainDeutschland

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