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ICT and operations outsourcing in banking

Insights from an interview-based pan-european survey

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Outsourcing of ICT (Information and communications technology) and Operations services has reappeared on the agenda of top management in European banking. As a contribution to this important topic, McKinsey & Company has carried out a comprehensive survey, based primarily on 70 interviews with executives of banks and providers.

Key topics analyzed are: the relevance of outsourcing to address current challenges in banking; the value created by outsourcing and the barriers to its successful implementation; the degree of viability of outsourcing across specific services and functions; and likely developments in the outsourcing market. In addition, industry best practices have been collected and synthesized.

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The authors would like to express their gratitude for the contributions of Claudio Bombonato, Andres Hoyos-Gomez and Joakim Percival

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Lancellotti, R., Schein, O., Spang, S. et al. ICT and operations outsourcing in banking. Wirtschaftsinf 45, 131–141 (2003). https://doi.org/10.1007/BF03250890

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  • outsourcing
  • banking
  • information and communications technology
  • operations