The methodical measurement and evaluation of customer-relevant perceived quality
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The Ford Research Centre Aachen has developed a method for reproducibly measuring the customer-relevant perceived quality of vehicle interiors. The most important new feature is the application of a measuring robot that serves as both a force/travel measuring device and a carrier of other sensor technologies. The findings are correlated with human perception in order to allow an evaluation of the measured data to be performed with regard to customer acceptance.
KeywordsCustomer Satisfaction Peak Force Customer Perception Vehicle Interior Customer Opinion
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