Cancer-related information sought by the general public: Evidence from the National Cancer Institute’s Cancer Information Service, 2002–2003

  • Lila J. Finney Rutten
  • Linda Squiers
  • Bradford Hesse


Background. We examined the main topics of inquiry (Subjects of Interaction—SOI) of calls made by the general public to the National Cancer Institute’s Cancer Information Service’s (CIS) 1-800-4-CANCER telephone information service.Methods. We analyzed data from 37,620 callers to the CIS between September 2002 and August 2003. We conducted frequencies, chi-squares, and logistic regressions to ascertain sample characteristics and sociodemographic correlates of each SOI.Results. We found differences in discussion of the 7 main SOI by age, sex, ethnicity, race, and education.Conclusions. Findings inform the CIS’ and other organizations’ efforts to develop and disseminate cancer information.


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Copyright information

© American Association for Cancer Education 2007

Authors and Affiliations

  • Lila J. Finney Rutten
    • 1
  • Linda Squiers
    • 2
  • Bradford Hesse
    • 3
  1. 1.Health Communication and Informatics Research Branch, Behavioral Research Program, Division of Cancer Control and Population ScienceSAIC-Frederick, Inc., National Cancer Institute-FrederickFrederick
  2. 2.Office of Cancer Information ServiceOffice of Communications, National Cancer InstituteBethesda
  3. 3.Health Communication and Informatics Research Branch, Division of Cancer Control and Population ScienceNational Cancer InstituteBethesda

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