To describe the determinants of patients satisfaction with medical care, self-administered questionnaires were given to a consecutive sample of 237 patients coming to an ambulatory care practice for the treatment of upper respiratory infections (URIs). Patients’ most important goal was to obtain a diagnosis (57%). They usually got more reassurance, medication, and personal interest than they had expected (p=0.0001). In a multivariate model, patients’ satisfaction was related to the degrees of personal interest and reassurance they had received and to whether they felt they had received the right medication (r2=0.45, p=0.0001). The authors concluded that patients with URIs generally want a diagnosis but are primarily satisfied by the personal interest, the reassurance, and the medication they receive.
Upper respiratory tract infections patient satisfaction: ambulatory care
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