Journal of General Internal Medicine

, Volume 7, Issue 4, pp 432–434 | Cite as

Patient expectations and satisfaction with medical care for upper respiratory infections

  • Christiane Sanchez-Menegay
  • Esther S. Hudes
  • Steven R. Cummings
Brief Reports


To describe the determinants of patients satisfaction with medical care, self-administered questionnaires were given to a consecutive sample of 237 patients coming to an ambulatory care practice for the treatment of upper respiratory infections (URIs). Patients’ most important goal was to obtain a diagnosis (57%). They usually got more reassurance, medication, and personal interest than they had expected (p=0.0001). In a multivariate model, patients’ satisfaction was related to the degrees of personal interest and reassurance they had received and to whether they felt they had received the right medication (r2=0.45, p=0.0001). The authors concluded that patients with URIs generally want a diagnosis but are primarily satisfied by the personal interest, the reassurance, and the medication they receive.

Key words

Upper respiratory tract infections patient satisfaction: ambulatory care 


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Copyright information

© Society of General Internal Medicine 1992

Authors and Affiliations

  • Christiane Sanchez-Menegay
    • 1
    • 3
  • Esther S. Hudes
    • 2
  • Steven R. Cummings
    • 3
  1. 1.the Hôpital Canotnal UniversitaireGenevaSwitzerland
  2. 2.the Divisions of Epidemiology and BiostatisticsUniversity of California, San FranciscoSan Francisco
  3. 3.General Internal MedicineUniversity of California, San FranciscoSan Francisco

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