The journal of mental health administration

, Volume 22, Issue 2, pp 126–134 | Cite as

The working alliance and consumer case management

  • Phyllis Solomon
  • Jeffrey Draine
  • Mary Anne Delaney


The Working Alliance Inventory was used to measure the strength of the therapeutic relationship between seriously mentally disabled case management clients and their case managers in a randomized trial of consumer-provided case management services. It was found that while there was no difference in the strength of the alliance between the consumer and nonconsumer teams of case managers, there were positive relationships between alliance and some outcomes, including quality of life, symptomatology, attitudes toward medication compliance, and satisfaction with mental health treatment.


Case Manager Mental Health Treatment Therapeutic Alliance Brief Psychiatric Rate Scale Medication Compliance 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Association of Mental Health Administrators 1995

Authors and Affiliations

  • Phyllis Solomon
    • 1
  • Jeffrey Draine
    • 1
  • Mary Anne Delaney
    • 2
  1. 1.School of Social WorkUniversity of PennsylvaniaPhiladelphia
  2. 2.Department of Mental Health Sciences at Hahnemann UniversityPhiladelphia

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