Journal of Child and Family Studies

, Volume 4, Issue 2, pp 219–238 | Cite as

An overview of issues in research on consumer satisfaction with child and adolescent mental health services

  • Stephen C. Young
  • Joanne Nicholson
  • Maryann Davis
Regular Papers


Research that focusses on consumer satisfaction with child and adolescent mental health services is reviewed. Satisfaction is broadly conceived to include any study where the perspectives of children, adolescents or their parents about mental health services were gathered and presented. Important conceptual issues in research on consumer satisfaction with children's mental health services are discussed. Some of the general methodological issues that have faced satisfaction researchers are also considered. The wide range of methodological variations that have been used to investigate this topic area are outlined. The most significant findings of previous research are presented and critiqued. In conclusion, suggestions are made about the most fruitful directions for future research.

Key Words

mental health services child adolescent parents consumer satisfaction 


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Copyright information

© Human Sciences Press, Inc. 1995

Authors and Affiliations

  • Stephen C. Young
    • 1
  • Joanne Nicholson
    • 1
  • Maryann Davis
    • 2
    • 1
  1. 1.Center for Psychosocial and Forensic Services Research, Department of PsychiatryUniversity of Massachusetts Medical SchoolWorcester
  2. 2.Charles River Health Management, Inc.Brighton

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