Consumer empowerment in mental health organizations: Concept, benefits, and impediments

  • Mark S. Salzer

DOI: 10.1007/BF02042724

Cite this article as:
Salzer, M.S. Adm Policy Ment Health (1997) 24: 425. doi:10.1007/BF02042724


This article proposes a framework for promoting consumer empowerment in mental health organizations. Consumer empowerment involves consumer participation in organizational decision-making, program development and evaluation, access to resources, and opportunities for consumers to develop and run services as well as to maintain personal dignity and integrity. The benefits include increased service innovation, responsiveness to changes in the market place, accountability, as well as the enhancement of quality of care, the protection of consumer rights, among others.

Copyright information

© Human Sciences Press, Inc 1997

Authors and Affiliations

  • Mark S. Salzer
    • 1
  1. 1.Center for Mental Health PolicyVanderbilt UniversityNashville

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