, Volume 4, Issue 3, pp 214–231

User modeling in dialog systems: Potentials and hazards

  • Alfred Kobsa

DOI: 10.1007/BF01889941

Cite this article as:
Kobsa, A. AI & Soc (1990) 4: 214. doi:10.1007/BF01889941


In order to be capable of exhibiting a wide range of cooperative behavior, a computer-based dialog system must have available assumptions about the current user's goals, plans, background knowledge and (false) beliefs, i.e., maintain a so-called “user model”. Apart from cooperativity aspects, such a model is also necessary for intelligent coherent dialog behavior in general. This article surveys recent research on the problem of how such a model can be constructed, represented and used by a system during its interaction with the user. Possible applications, as well as potential problems concerning the advisability of application, are then discussed. Finally, a number of guidelines are presented which should be observed in future research to reduce the risk of a potential misuse of user modeling technology.


Cooperative systems User modeling Potentials of user modeling Hazards of user modeling 

Copyright information

© Springer-Verlag London Limited 1990

Authors and Affiliations

  • Alfred Kobsa
    • 1
  1. 1.SFB 314: AI — Knowledge-Based Systems, Department of Computer ScienceUniversity of SaarbrückenWest Germany

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