Pharmacy World and Science

, Volume 16, Issue 4, pp 193–200 | Cite as

The work at the pharmacy: Sweden and the Netherlands compared

  • M. P. Mobach
Practice/Case Reports


At pharmacy Orden in Apeldoorn (the Netherlands) a change in the flow of filling a prescription was made, introducing the ‘counter model’: one person fills the prescription at the counter and is checked by another person. This change was mainly inspired by the actual working situation in Sweden. A comparison was made between pharmacy Orden and pharmacy Ekorren (Sweden) with respect to working systems, communication patterns, time spending and perceptions of the personnel. At pharmacy Orden fewer communication disturbances occurred and less advice was required to fill a prescription than at pharmacy Ekorren. The time to fill a prescription was almost two minutes shorter at pharmacy Orden. The personnel at both pharmacies was satisfied with the physical and psychological workload. The technicians at pharmacy Ekorren felt subordinate to their higher educated prescriptionist colleagues in filling a prescription.


Drug dispensing Job description Logistic models Netherlands Organization and administration Pharmacies, community Sweden 


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  1. 1.
    Mobach MP, Van der Werf JJ. Het baliemodel in de apotheek [The counter model in pharmacy examined]. Pharm Weekbl 1993;128(33/34):998–1002.Google Scholar
  2. 2.
    ′t Sas TH, Oosterveld MH, Van der Werf JJ, editors. Apotheek en assistent in beweging [Pharmacy and technician on the move]. Groningen: Rijksuniversiteit Groningen, 1993.Google Scholar
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    Sambrook JD, Stevens RG. Britain and Sweden compared. Pharm J 1986;August 9:160–3.Google Scholar

Copyright information

© Royal Dutch Association for Advancement of Pharmacy 1994

Authors and Affiliations

  • M. P. Mobach
    • 1
  1. 1.RT GroningenThe Netherlands

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