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Ackoff, R. L. (1984).Creating the Corporate Future, Wiley, New York.
Ackoff, R. L. (1988). Redesigning the future: The future is now.Syst. Pract. 1, 7–9.
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Ackoff, R.L. The “total” in Total Quality Management (TQM). Systems Practice 5, 367–369 (1992). https://doi.org/10.1007/BF01059827
- Quality Management
- Total Quality Management