This paper reports on the results of action research exploring the kinds of ethical problems that confront employees in the professional services industry. Data were collected from a single firm via participant observation methods at eight locations across the country. Issues raised included service delivery, responses to life threatening situations, marketing, client relationships, client entertaining, bribery, billings, as well as intra-firm issues such as support for professional judgments in the field, employee health and safety, and compensation. The paper concludes with an assessment of the utility of the approach taken by the firm, the generalizability of the issues beyond the single case setting, as well as an assessment of the managerial issues related to fostering and sustaining an ethical environment within a business organization.
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Ring, P.S. Ethical dilemmas in a professional service context. Int J Value-Based Manage 9, 1–17 (1996). https://doi.org/10.1007/BF00420504
- Service Industry
- Ethical Dilemma
- Participant Observation
- Ethical Problem
- Business Organization