Overview
- Guide to dealing with a new type of client
- Sales processes and approaches to customer acquisition and retention
- With provocative approaches, innovative strategies and examples
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Table of contents (6 chapters)
Keywords
About this book
This book shows how companies can - and must - adapt their sales strategies and processes to changing customer expectations in times of digital transformation and markets volatility. How can sales address, win and retain the modern customer, an intangible PHANTOM in the digital space?
The digital world is characterized by eagerness, ease and enthusiasm. Nowadays, people have unlimited and instant access to manifold information and thus they believe to be knowledgeable, autonomous and independent. As customers, they actively elude traditional sales and marketing on their way to a buying decision - in B2C and B2B alike. To reach these modern customers, companies must synchronize their sales approaches with their customers' decision-making processes and rethink selling. In this context, the author offers a wealth of suggestions with examples and provocative theses.
A stirring and inspiring book for anyone interested in state-of-the-art sales and marketing: sales management and staff or entrepreneurs and start-ups.
Authors and Affiliations
About the author
Livia Rainsberger, founder of the sales consulting company WISSENCE, is helping companies to master the digital transformation of their sales organizations, both at national and international level, in B2B and B2C alike. Her books "AI - the new intelligence in sales" (2021) and "Digital transformation in sales" (2021) have too been published by Springer Gabler.
Bibliographic Information
Book Title: The Modern Customer – the PHANTOM
Book Subtitle: Customers on the Run: How Sales must Respond to Radically New Buying Behavior
Authors: Livia Rainsberger
DOI: https://doi.org/10.1007/978-3-658-39196-6
Publisher: Springer Wiesbaden
eBook Packages: Behavioral Science and Psychology, Behavioral Science and Psychology (R0)
Copyright Information: The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Fachmedien Wiesbaden GmbH, part of Springer Nature 2023
Hardcover ISBN: 978-3-658-39195-9Published: 16 February 2023
Softcover ISBN: 978-3-658-39198-0Published: 17 February 2024
eBook ISBN: 978-3-658-39196-6Published: 15 February 2023
Edition Number: 1
Number of Pages: XXIII, 259
Number of Illustrations: 4 b/w illustrations, 34 illustrations in colour
Topics: Sales/Distribution, Marketing, Consumer Behavior