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Balanced Scorecard

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The Palgrave Encyclopedia of Strategic Management

Abstract

The balanced scorecard, originally designed as a measurement system, has evolved into a comprehensive process to manage the execution of an organization’s strategy. The framework uses measures to translate the strategic objectives into targets and initiatives while the management system creates focus, alignment and leadership. It is estimated that 70% of organizations use the balanced scorecard approach to management.

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References

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Author information

Authors and Affiliations

  1. The Palladium Group, Lincoln, OR, USA

    David P. Norton

  2. Harvard University, Business School, Cambridge, MA, USA

    Robert S. Kaplan

Authors
  1. David P. Norton
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  2. Robert S. Kaplan
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Corresponding author

Correspondence to David P. Norton .

Editor information

Editors and Affiliations

  1. GSBPP, Naval Postgraduate School, Monterey, CA, USA

    Mie Augier

  2. Berkeley Research Group, LLC, Emeryville, CA, USA

    David J. Teece

  3. Haas School of Business, University of California, Berkeley, Berkeley, CA, USA

    David J. Teece

Copyright information

© 2018 The Author(s)

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Cite this entry

Norton, D.P., Kaplan, R.S. (2018). Balanced Scorecard. In: Augier, M., Teece, D.J. (eds) The Palgrave Encyclopedia of Strategic Management. Palgrave Macmillan, London. https://doi.org/10.1057/978-1-137-00772-8_683

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