Abstract
Our everyday lives are full of encounters that we classify as services. They include dialogues with others that are socially normative and personally meaningful. By following the historical growth of humanity, it becomes increasingly more crucial to elaborate the interconnectivity of human interactions. While experiencing our everyday life, we are generating meaning that is used for interactions with other beings, “interpretation and interaction.” By elaborating the meaning of dialogue and the historical roots of service, it seems crucial to point out the baseline meaning behind both constructs and how these can be seen as identical phenomenon. Such a bonding of constructs is allowing us to reconstruct the generated meaning in form of a new model: the “Human Identification Dialogue” (HID), highlighting the core dimensions of both constructions. The HID can be described as connection and extension of the strongly influencing theoretical understandings, about dialogues, by Bühler (1934) and Rommetveit in (The Dialogical Alternative: Towards a Theory of Language and Mind, 19, 44, 1992). Furthermore, the cultural psychological view allows us to include the importance of individual perception in a core process of the business field. A process that will be bonded in simple everyday life examples, able to visualize the importance of the phenomena, while underlining its potential and characteristics. In this context, the cultural psychological field and the service psychology will be connected by the basic Semiotic understanding of the core process dialogue.
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Notes
Identical but not equal to a limited supply. If for example a shop would have a service provider that is only allowed to work for them, it is still located in the industrialized field whereby the gap between service and favors start clearly to dissolve and the need of a personal drive need to be took into consideration.
Comparing both “rapid (a) and fancy (b)” restaurants, it is crucial to underline that a multitude of diverged interpretation based on a shifted focus of both restaurants can be generated “contrasting the example elaborated in this paper.” For example, by comparing a rapid restaurant’s menu built up on a single self-combined-plat with a three-part menu of a fancy French restaurant, another interpretation would be that: (a) The fancy restaurant introduces to you a complete combined 3-part menu, described by the waiters as perfectly balanced. By further wishes of adapting he menu the waiter reacts “negatively,” based on your behavior initializing doubts into his words. In contrast (b) the rapid restaurant allows you to adjust (omitting the undesired), if it is quickly signalized, every small detail in the menu.
Translatable as to put oneself in the place of another, also describable as an interpersonal competence. A term that originates from the act of perceiving and was established by Theodor Lipps as an "inner-action" (Lipps, 1906) and manifests in general the intimate connection between meta-physical perception and motor activity.
Überbrückung: German word inhabiting the word-blocks über (over) and Brücke (bridge). It implies the goal of connecting two “points” while surpassing a certain obstacle.
In the particular context of the paper, “Identity” can be generally understood as meta-field construct, representing the potential field of meaning “generated out of the remembered past, projected future and experiencing now” and resulting in the “potential field of behaviors,” that inhabits the human beings Handlungsspielraum extractable as the individuals current framed Self, meanwhile inhabiting a diverged field of triggers, able to reposition the temporary perceived self.
Z can be understood as shared surface of the HID, that results out of the uncertain shared basic understanding of what is the particular role of, for example, a hairdresser and of a costumer and based on the collective elaborated understanding of both roles during the interaction in between the concerned individuals, where the meaning can be “tuned” by elaborating the own perspective and wishes meanwhile “customizing” the own perspective based on the perceived information’s.
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Acknowledgements
I want to thank G. Schlesser, for his support in adjusting the paper, and J. Valsiner, for advising me in finding new possibilities of connecting psychological ideas with the phenomenological reality.
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Campill, M. Dialogue Around Favors: Introducing a Field Model of How Service is Psychologically Possible. Hu Arenas 7, 30–45 (2024). https://doi.org/10.1007/s42087-021-00260-9
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DOI: https://doi.org/10.1007/s42087-021-00260-9