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Consumer ability and willingness to pay more for continuous municipal water supply in Chitungwiza

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Abstract

Intermittent water supply has become a new challenge in many developing countries as water utilities are implementing stern water rationing to compensate the shortages. In these regions, provision of water is mainly through public utilities that lack capital to invest in water systems to achieve continuous water supply. The systems are financed through consumer rate paying which in most cases are not consistent due to unreliable water supply. This study investigates whether providing continuous water supply to households in Chitungwiza could facilitate willingness to pay (WTP) as part of cost recovery by the water utility for the increased investment needed to achieve sustainable 24/7 supply. A contingent valuation method (CVM) was used to evaluate consumer WTP more for an improved continuous municipal water supply service in Chitungwiza. A Multiple Bounded Discrete Choice (MBDC) survey was conducted on 298 households in the four zones of Chitungwiza. Only 28.9% households were willing to pay the hypothesised prices for improved 24/7 water supply. This indicates a very low WTP rate of the proposed 24/7 water supply prices. Residents are willing to pay $40/month for improved services against the $75/month proposed in this paper for improved services. Binary logistic regression model using consumer WTP odds’ ratios established that the presence of alternative water source to municipal water and education level of the household head significantly determined consumer WTP for improved water services in Chitungwiza. Reasons for a strong non-willingness to pay were lack of trust, poor water quality supply, economic challenges and poor maintenance of the water system.

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Fig. 1

Source: Japanese International Cooperation Agency (JICA) Report 2013. A project for the improvement of water supply, sewage and solid waste management in Chitungwiza in the Republic of Zimbabwe

Fig. 2

Source: Zvobgo (2020)

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Notes

  1. https://www.macrotrends.net/cities/22511/chitungwiza/population.

  2. https://populationstat.com/zimbabwe/chitungwiza.

  3. Four zones are Seke North and South, Zengeza and St Mary’s as adopted in the Chitungwiza Water Department SLB Report of 2016.

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  1. Climate System Analysis Group (CSAG), University of Cape Town, Rondebosch, Cape Town, 7701, South Africa

    Luckson Zvobgo

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Zvobgo, L. Consumer ability and willingness to pay more for continuous municipal water supply in Chitungwiza. Sustain. Water Resour. Manag. 7, 23 (2021). https://doi.org/10.1007/s40899-021-00498-9

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