Abstract
In order to improve the communications inside and outside the enterprise, efficient utilization of enterprise capitals and make improvements in the services and products of enterprise, many enterprises have turned to use enterprise resource planning (ERP) systems. On the other hand, the more the role of knowledge assets in enterprises grows, the higher the position of knowledge management (KM) in the enterprises becomes and it gradually becomes fundamental to success. The role of knowledge management in today’s knowledge-based world has attracted considerable attention to this topic in industry and academia. The use of ERP and knowledge management in enterprises for the continuation of effective functioning in knowledge-based economy arises the need to study the interactions between ERP and knowledge management and also the possibility of the integration of ERP and KM systems. The mutual relation between knowledge management and enterprise resources planning can be studied from the three perspectives of (A) the effects of knowledge management on the implementation and use of ERP, (B) the ERP effects on improving knowledge management process, and (C) the integration of knowledge management and enterprise resources planning systems. By studying a wide range of academic literature on KM and ERP, this paper aims to review the relation between knowledge management and enterprise resources planning and analyze the opportunities of future research in this area.
Similar content being viewed by others
References
Acar, M. F., Tarim, M., Zaim, H., Zaim, S., & Delen, D. (2017). Knowledge management and ERP : Complementary or contradictory? International Journal of Information Management,37(April), 703–712.
Addison, M. (2004). Procter and Gamble boost innovation processes using KM. Knowledge Management, 7(9).
Ahmad, N., Haleem, A., & Syed, A. A. (2012). Compilation of critical success factors in implementation of enterprise systems: A study on Indian Organisations. Global Journal of Flexible Systems Management,13(4), 217–232.
AI-Mashari, M., & AI-Mudimigh, A. (2003). A ERP implementation: Lessons from a case study. Information Technology & People, 16(1), 21–33.
Al-Mashari, M., Ghani, S. K., & Al-Braithen, M. (2008). The enterprise resource planning (ERP) selection process: Case analysis and proposed framework. International Journal of Business Information Systems,3(2), 120.
Al-Mashari, M., Zairi, M., & Okazawa, K. (2006). Enterprise resource planning (ERP) implementation: A useful road map. International Journal of Management and Enterprise Development,3(1/2), 169.
Amancei, C., & Surcel, T. (2008). ERP system audit a control support for knowledge management. Informatica Economica,4(4), 13–16.
Azhdari, G., MousaviMadani, F., & ZareBahramabadi, M. (2013). A conceptual framework for concurrent implementation of ERP (enterprise resource planning) and KM (knowledge management): A fuzzy TOPSIS method. African Journal of Business Management,7(41), 4271–4279.
Batra, S. (2007). Knowledge management in development projects: A case study of HIDECOR Project in India. Global Journal of Flexible Systems Management,8(1–2), 55–64.
Chaabouni, A., & Ben Yahia, I. (2014). Contribution of ERP to the decision-making process through knowledge management. Journal of Decision Systems,23(3), 303–317.
Chatterjee, S., & Kar, A. K. (2018). Effects of successful adoption of information technology enabled services in proposed smart cities of India: From user experience perspective. Journal of Science and Technology Policy Management,9(2), 189–209.
Dalkir, K. (2013). Knowledge management in theory and practice. London: Taylor & Francis.
Davenport, T. H. (1998). Putting the enterprise into the enterprise system. Harvard Business Review,76(4), 121–131.
Davenport, T. (2002). Making knowledge work productive and effective. Knowledge Management,6(1), 1.
Dorobat, I. (2008). The role of tacit knowledge management in ERP systems implementation. In Knowledge management-projects, systems and technologies, Bucuresti, Romania, pp. 1–4.
Dutt, H., & Chauhan, K. (2019). Using flexibility in designing CRM solution. Global Journal of Flexible Systems Management,20(2), 103–116.
Ebrahimi, S., & Ibrahim, O. (2011). A knowledge management system for enterprise resource planning implementation. In 2011 International conference on research and innovation in information systems, pp. 1–6.
Erol, O., Sauser, B. J., & Boardman, J. T. (2009). Creating enterprise flexibility through service oriented architecture. Global Journal of Flexible Systems Management,10(1), 11–16.
Feng, Q., & Huang, Y. (2009). Knowledge management based on ERP. International Journal of Business and Management,4(3), 66.
Fondas, N. (1993). Process innovation: Reengineering work through information technology. Academy of Management Perspectives,7(2), 100–103.
Gable, G. (2005). The enterprise system lifecycle: Through a knowledge management lens. Strategic Change,14, 255–263.
Gable, G. G., Scott, J. E., & Davenport, T. D. (1998). Cooperative ERP life-cycle knowledge management. Ninth Australiasian Conference on Information System,1998(October), 227–240.
Galandere-Zile, I. (2004). Applicability of ERP systems for knowledge management in the context of quality management. In A. Persson & J. Stirna (Eds.), Advanced information systems engineering SE-21 (pp. 276–289).
Grover, P., & Kar, A. K. (2017). Big data analytics: A review on theoretical contributions and tools used in literature. Global Journal of Flexible Systems Management,18(3), 203–229.
Groves, S. (2002). Knowledge wins in the new economy. Information Management,36(2), 6.
Guo, S., Wang, C., Luo, X., & Qi, M. (2006). Deploy knowledge management and ERP concurrently in extended enterprise environment. In 2006 IEEE international conference on systems, man and cybernetics, pp. 395–400.
Gupta, S., Kar, A. K., Baabdullah, A., & Al-Khowaiter, W. A. A. (2018). Big data with cognitive computing: A review for the future. International Journal of Information Management,42(April), 78–89.
Hong, K., & Kim, Y. (2002). The critical successfactors for ERP implementation: An organizational fit perspective. Information & Management,40, 25–40.
Jayawickrama, U., Liu, S., & Smith, M. H. (2013). An integrative knowledge management framework to support ERP implementation for improved management decision making in industry. In J. Hernández, S. Liu, B. Delibašić, P. Zaraté, F. Dargam, & R. Ribeiro (Eds.), Decision support systems II: Recent developments applied to DSS network environments SE-7 (pp. 86–101).
Jeng, D. J.-F., & Dunk, N. (2013). Knowledge management enablers and knowledge creation in ERP system success. International Journal of Electronic Business Management,11(1), 49–59.
Kamhawi, E., & Gunasekaran, A. (2009). A ERP systems implementation success factors: IS and non-IS managers’ perceptions. International Journal of Business Information Systems,4, 688–704.
Kar, A. K., & Rakshit, A. (2015). Flexible pricing models for cloud computing based on group decision making under consensus. Global Journal of Flexible Systems Management,16(2), 191–204.
Kłos, S. (2016). A model of an ERP-based knowledge management system for engineer-to-order enterprises. Communications in Computer and Information Science,639, 42–52.
Kosalge, P., & Motwani, J. (2008). Understanding the subcultures key to ERP implementation: An empirical investigation. International Journal of Business Excellence,1(1–2), 55–70.
Koulopoulos, T. M., & Koulopoulos, C. F. (1999). Smart things to know about, knowledge management. In Wiley.
Kumar, A., & Gupta, P. C. (2011). Implementation of knowledge management to minimize ERP based system’s failure of an organization: A survey. International Journal of Research in Finance and Marketing,1(3), 55–66.
Lai, J., & Cai, H. (2009). The model of ERP-based knowledge management system. Retrieved August 21, 2014, from Journal of Donghua University (Natural Science) website: http://en.cnki.com.cn/Article_en/CJFDTOTAL-DHDZ200906022.htm
Leknes, J., & Munkvold, B. The role of knowledge management in ERP implementation: a case study in Aker Kvaerner. In ECIS 2006 proceedings (2006).
Li, Z., Chaudhry, S., & Zhao, S. (2006a). Designing ERP systems with knowledge management capacity. Systems Research and Behavioral Science,23, 191–200.
Li, Y., Liao, X., & Lei, H. (2006b). A knowledge management system for ERP Implementation. Systems Research and Behavioural Science,23(2), 157–168.
Liebowitz, J., & Beckman, T. (1998). Knowledge organizations: What every manager should know. St Lucie Press.
Lin, W.-C. (2006). Using knowledge management principles to construct ERP software project documents and experience knowledge management models.
Maas, J.-B., van Fenema, P. C., & Soeters, J. (2016). ERP as an organizational innovation: Key users and cross-boundary knowledge management. Journal of Knowledge Management,20(3), 557–577.
Maticevic, G., Dabić, I., & Velcro, M. (2014). Knowledge management and ERP implementation in croatian firms. In 2nd International conference on the Hill Governance, management and entrepreneurship: “Inside and outside of managerial mind-building the bridges between disciplines.”
McGinnis, T., & Huang, Z. (2004). Incorporation of knowledge management into ERP continuous improvement: A research framework. Issues in Information Systems,5(2), 612–618.
Metaxiotis, Kostas. (2009). Exploring the rationales for ERP and knowledge management integration in SMEs. Journal of Enterprise Information Management,22(1/2), 51–62.
Metaxiotis, K, & Psarras, J. (2004). Applying knowledge management in higher education: The creation of a learning organization. Journal of Iriformation and Knowledge Management, 2(4), 353–359.
Metaxiotis, K., Psarras, J., & Ergazakis, K. (2003). Production scheduling in ERP systems: An AI-based approach to face the gap. Business Process Management Journal,9, 221–247.
Migdadi, M. M., & Abu Zaid, M. K. S. (2016). An empirical investigation of knowledge management competence for enterprise resource planning systems success: insights from Jordan. International Journal of Production Research,54(18), 5480–5498.
Murray, P. (2002). Knowledge management as a sustained competitive advantage. Ivey Business Journal, 66(4), 71–79.
Nauhria, Y., Kulkarni, M. S., & Pandey, S. (2018). Development of strategic value chain framework for Indian car manufacturing industry. Global Journal of Flexible Systems Management, 19(Suppl 1), S21–S40.
Nauhria, Y., Wadhwa, S., & Sunil, Pandey. (2009). ERP enabled lean six sigma: A holistic approach for competitive manufacturing. Global Journal of Flexible Systems Management,10(3), 35–36.
Newell, S., Huang, J., Galliers, R., & Pan, S. (2003). Implementing enterprise resource planning and knowledge management systems in tandem: fostering efficiency and innovation complementarity. Information and Organisation,13, 25–52.
Nonaka, I., & Takeuchi, H. (1995). The knowledge creating company. Oxford: Oxford University Press.
O’Leary, D. (2002). Knowledge management across the enterprise resource planning systems life cycle. International Journal of Accounting Information Systems,3, 99–110.
Pan, S., Newell, S., Huang, J., & Galliers, R. (2007). Overcoming knowledge management challenges during ERP implementation: The need to integrate and share different types of knowledge. Journal of the American Society for Information Science and Technolog,58, 404–419.
Parry, G., & Graves, A. (2008). The importance of knowledge management for ERP systems. International Journal of Logistics: Research and Applications,11(6), 427–441.
Patil, M., & Suresh, M. (2019). Modelling the enablers of workforce agility in IoT projects: A TISM approach. Global Journal of Flexible Systems Management,20(2), 157–175.
Ramburn, A., Seymour, L., & Gopaul, A. (2013). Understanding the role of knowledge management during the ERP implementation lifecycle: Preliminary research findings relevant to emerging economies. In G. Poels (Ed.), Enterprise information systems of the future SE-21 (pp. 234–241).
Robey, D., Ross, J., & Boudreau, M. (2002). Learning to implement enterprise systems: An explorator study of the dialectics of change. Journal of Management Information Systems,19(1), 17–46.
Rong, K. (2007). Knowledge management for ERP implementation. Retrieved from http://eprints.utm.my/2973/3/KongRongMFSKSM2010TOC.pdf
Rose, J., & Kraemmergaard, P. (2006). ERP systems and technological discourse shift: Managing the implementation journey. International Journal of Accounting Information Systems,7(3), 217–237.
Ross, J. W., & Vitale, M. R. (2000). The ERP revolution: Surviving versus thriving. Information Systems Frontiers,2(2), 233–241.
Rubart, J. (2012). Turning ERP systems into holistic knowledge management platforms. In ACM SIGWEB newsletter, (Autumn), pp. 1–3.
Saide, S., & Mahendrawathi, E. R. (2015). Knowledge management support for enterprise resource planning implementation. Procedia Computer Science,72, 613–621.
Sedera, D., & Gable, G. G. (2010). Knowledge management competence for enterprise system success. The Journal of Strategic Information Systems,19(4), 296–306.
Sudzina, F., Kirchner, K., & Razmerita, L. (2009). Knowledge management in ERP system implementation. Organizational science development: new technologies, new challenges. University of Meribor, pp. 1375–1381
Supramaniam, M., & Kuppusamy, M. (2010). ERP and Knowledge Management Integration: The case of Malaysian Business Firms. Online Submission, pp. 1–17.
Suraweera, T., Mahagederawatte, S., Kahandawaarachchi, C., Hewamallikage, P., Periyapperuma, D., & Adipola, M. (2008). Knowledge management implications in ERP implementations: Evidence from Sri Lankan Cases. In 2008 4th international conference on information and automation for sustainability, pp. 188–193.
Sushil, (2017). Small steps for a giant leap: Flexible organization. Global Journal of Flexible Systems Management,18(4), 273–274.
Uçaktürk, A., & Villard, M. (2013). The effects of management information and ERP systems on strategic knowledge management and decision-making. Procedia - Social and Behavioral Sciences,99, 1035–1043.
Vandaie, R. (2008). The role of organizational knowledge management in successful ERP implementation projects. Knowledge-Based Systems,21(8), 920–926.
Wadhwa, S., & Rao, K. S. (2002). Framework for a flexibility maturity model. Global Journal of Flexible Systems Management, 3(2/3), 45–55.
Wadhwa, S., Ducq, Y., Saxena, A., & Prakash, A. (2008). Supply chain as a flexible system: A KM focused competence. Global Journal of Flexible Systems Management,9(2–3), 15–30.
Wiig, K. (1993). Knowledge management foundations: Thinking about thinking-how people and organizations create, represent and use knowledge. Schema Press.
Xu, L., & Li, L. (1989). Complementary opposition as a systems concept. Systems Research,6, 91–101.
Xu, L., Wang, C., Luo, X., & Shi, Z. (2006). Integrating knowledge management and ERP in enterprise information systems. Systems Research and Behavioral Science,23, 147–157.
Yuena, K., Yangeng, W., & Qun, Z. (2012). A mode of combined ERP and KMS knowledge management system construction. Physics Procedia,25, 2228–2234.
Yusuf, Y., Gunasekaran, A., & Abthorpe, M. (2004). Enterprise information systems project implementation: A case study of ERP in Rolls-Royce. International Journal of Production Economics,87, 251–266.
Zand, D. (1997). The leadership triad: Knowledge, trust and power. Oxford: Oxford University Press.
Author information
Authors and Affiliations
Corresponding author
Additional information
Publisher's Note
Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.
Rights and permissions
About this article
Cite this article
Samiei, E., Habibi, J. The Mutual Relation Between Enterprise Resource Planning and Knowledge Management: A Review. Glob J Flex Syst Manag 21, 53–66 (2020). https://doi.org/10.1007/s40171-019-00229-2
Received:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s40171-019-00229-2