Skip to main content

Advertisement

SpringerLink
Log in

Linking Leadership Behaviors and Information Exchange to Improve Supply Chain Performance: A Conceptual Model

  • Original Article
  • Published:
Global Journal of Flexible Systems Management Aims and scope Submit manuscript

Abstract

Organizations striving to improve cycle time concentrate on developing long-term relationship with suppliers. In order to support organizational efforts, this study develops a conceptual model that explores the relationships among leadership behaviors, relational commitment and trust, information exchange, and cycle time. Although the supply chain management literature mentions leadership behavior in the context of supply chain, there are no studies that examine the impact of leadership behaviors on cycle time. This study proposes that transformational and transactional leadership behaviors of buyers increase the flow of information to suppliers directly as well as indirectly through relational commitment and trust, and these relationships also influence cycle time. However, it also proposes that the impact of transformational leadership behaviors on relational commitment and trust and information exchange is stronger than the impact of transactional leadership behaviors. Additionally, both uncertain environment and supplier base have potential to play moderation roles in the relationship between transformational leadership and relational commitment and trust and between transformational leadership and information exchange.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Log in via an institution

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Fig. 1

Similar content being viewed by others

References

  • Anderson, J. C., & Narus, J. A. (1990). A model of distributor firm and manufacturer firm working partnerships. Journal of Marketing, 54(1), 42–58.

    Article  Google Scholar 

  • Anderson, E., & Weitz, B. (1992). The use of pledges to build and sustain commitment in distribution channels. Journal of Marketing Research, 29(1), 18–34.

    Article  Google Scholar 

  • Baiman, S., & Rajan, M. (2002). The role of information and opportunism in the choice of buyer-supplier relationships. Journal of Accounting Research, 40, 247–278.

    Article  Google Scholar 

  • Bass, B. M. (1985). Leadership and performance beyond expectations. Philadelphia: Lawrence Erlbaum Associates.

    Google Scholar 

  • Bass, B. M. (1990). From transactional to transformational leadership: Learning to share the vision. Organizational Dynamics, 18(3), 19–31.

    Article  Google Scholar 

  • Bass, B. M. (1998). Transformational leadership: Industrial, military, and educational impact. Mahwah: Lawrence Erlbaum Associates.

    Google Scholar 

  • Bass, B. M., & Riggio, R. E. (2006). Transformational leadership. Mahwah: Lawrence Erlbaum Associates.

    Google Scholar 

  • Birasnav, M. (2014). Knowledge management and organizational performance in the service industry: The role of transformational leadership beyond the effects of transactional leadership. Journal of Business Research, 67(8), 1622–1629.

    Article  Google Scholar 

  • Birasnav, M., Albufalasa, M., & Bader, Y. (2013). The role of transformational leadership and knowledge management processes on predicting product and process innovation: An empirical study developed in Kingdom of Bahrain. Tékhne, 11(2), 64–75.

    Article  Google Scholar 

  • Burns, J. M. (1978). Leadership. New York: Harper and Row.

    Google Scholar 

  • Choi, T. Y., & Krause, D. R. (2006). The supply base and its complexity: Implications for transaction costs, risks, responsiveness, and innovation. Journal of Operations Management, 24, 637–652.

    Article  Google Scholar 

  • Chong, A. Y., Chan, F. T., Ooi, K. B., & Sim, J. J. (2011). Can Malaysian firms organizational/innovation performance via SCM? Industrial Management & Data Systems, 111(3), 410–431.

    Article  Google Scholar 

  • Cook, K. S., & Emerson, R. M. (1978). Power, equity and commitment in exchange networks. American Sociological Review, 43(5), 721–739.

    Article  Google Scholar 

  • Duncan, R. B. (1972). Characteristics of organizational environments and perceived environmental uncertainty. Administrative Science Quarterly, 17, 313–327.

    Article  Google Scholar 

  • Ensley, M. D., Pearce, C. L., & Hmieleski, K. M. (2006). The moderating effect of environmental dynamism on the relationship between entrepreneur leadership behavior and new venture performance. Journal of Business Venturing, 21(2), 243–263.

    Article  Google Scholar 

  • Ettlie, J. E., & Reza, E. M. (1992). Organizational integration and process innovation. Academy of Management Journal, 35(4), 795–837.

    Article  Google Scholar 

  • Fredendall, L. D., Hopkins, C. D., & Bhonsle, A. (2005). Purchasing’s internal service performance: Critical external and internal determinants. Journal of Supply Chain Management, 41(2), 26–38.

    Article  Google Scholar 

  • Hakansson, H., & Wootz, B. (1975). Supplier selection in an international environment: An experimental study. Journal of Marketing Research, 12, 46–51.

    Article  Google Scholar 

  • Hambrick, D. C., & Mason, P. A. (1984). Upper echelons: The organization as a reflection of its top managers. Academy of Management Review, 9(2), 193–206.

    Google Scholar 

  • Han, S. L., Wilson, D. T., & Dant, S. P. (1993). Buyer-supplier relationships today. Industrial Marketing Management, 22, 331–338.

    Article  Google Scholar 

  • Handfield, R. B., & Bechtel, C. (2002). The role of trust and relationship structure in improving supply chain responsiveness. Industrial Marketing Management, 31, 367–382.

    Article  Google Scholar 

  • Heide, J. B., & John, G. (1992). Do norms matter in marketing relationships? The Journal of Marketing, 56(2), 32–44.

    Article  Google Scholar 

  • Homburg, C., Kuester, S., Beutin, N., & Menon, A. (2005). Determinants of customer benefits in business-to-business markets: A cross-cultural comparison. Journal of International Marketing, 13(3), 1–31.

    Article  Google Scholar 

  • House, R. J. (1996). Path-goal theory of leadership: Lessons, legacy, and a reformulated theory. The Leadership Quarterly, 7(3), 323–352.

    Article  Google Scholar 

  • Hult, G. T. M., Ferrell, O. C., Hurley, R. F., & Giunipero, L. C. (2000). Leadership and relationship commitment: A focus on the supplier-buyer-user linkage. Industrial Marketing Management, 29(2), 111–119.

    Article  Google Scholar 

  • Hult, G. T. M., Ketchen, D. J., & Slater, S. F. (2004). Information processing, knowledge development, and strategic supply chain performance. Academy of Management Journal, 47(2), 241–253.

    Article  Google Scholar 

  • Judge, T. A., & Piccolo, R. F. (2004). Transformational and transactional leadership: A meta-analytic test of their relative validity. Journal of Applied Psychology, 89(5), 755–768.

    Article  Google Scholar 

  • Jung, D. I., & Avolio, B. J. (2000). Opening the black box: An experimental investigation of the mediating effects of trust and value congruence on transformational and transactional leadership. Journal of Organizational Behavior, 21(8), 949–964.

    Article  Google Scholar 

  • Kannan, V. R., & Tan, K. C. (2005). Just in time, total quality management, and supply chain management: Understanding their linkages and impact on business performance. Omega, 33(2), 153–162.

    Article  Google Scholar 

  • Kark, R., Shamir, B., & Chen, G. (2003). The two faces of transformational leadership: Empowerment and dependency. Journal of Applied Psychology, 88(2), 246–255.

    Article  Google Scholar 

  • Kingshott, R. P. (2006). The impact of psychological contracts upon trust and commitment within supplier-buyer relationships: A social exchange view. Industrial Marketing Management, 35(6), 724–739.

    Article  Google Scholar 

  • Kuhnhert, K., & Lewis, P. (1987). Transactional and transformational leadership: A constructive/development analysis. Academy of Management Review, 12(4), 648–657.

    Google Scholar 

  • Kwon, I. W. G., & Suh, T. (2005). Trust, commitment and relationships in supply chain management: A path analysis. Supply Chain Management: An International Journal, 10(1), 26–33.

    Article  Google Scholar 

  • Laohavichien, T., Fredendall, L. D., & Cantrell, R. S. (2009). The effects of transformational and transactional leadership on quality improvement. Quality Management Journal, 16(2), 7–24.

    Google Scholar 

  • Leithwood, K., & Jantzi, D. (2000). The effects of transformational leadership on organizational conditions and student engagement with school. Journal of Educational Administration, 38(2), 112–129.

    Article  Google Scholar 

  • Lenz, R. T. (1980). Environment, strategy, organization structure and performance: Patterns in one industry. Strategic Management Journal, 1, 209–226.

    Article  Google Scholar 

  • Li, S., & Lin, B. (2006). Accessing information sharing and information quality in supply chain management. Decision Support Systems, 42(3), 1641–1656.

    Article  Google Scholar 

  • MacKenzie, S. B., Podsakoff, P. M., & Rich, G. A. (2001). Transformational and transactional leadership and salesperson performance. Journal of the Academy of Marketing Science, 29(2), 115–134.

    Article  Google Scholar 

  • Mentzer, J. T., Foggin, J. H., & Golicic, S. L. (2000). Collaboration: the enablers, impediments, and benefits. Supply Chain Management Review, 4(4), 52–58.

    Google Scholar 

  • Milliken, F. J. (1987). Three types of perceived uncertainty about the environment: State, effect, and response uncertainty. Academy of Management Review, 12, 133–143.

    Google Scholar 

  • Moberg, C. R., Cutler, B. D., Gross, A., & Speh, T. W. (2002). Identifying antecedents of information exchange within supply chains. International Journal of Physical Distribution & Logistics Management, 32(9), 755–770.

    Article  Google Scholar 

  • Moorman, C., Zaltman, G., & Deshpande, R. (1992). Relationships between providers and users of market research: The dynamics of trust within and between organizations. Journal of Marketing Research, 29(3), 314–328.

    Article  Google Scholar 

  • Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58(3), 20–38.

    Article  Google Scholar 

  • Neufeld, D. J., Dong, L., & Higgins, C. (2007). Charismatic leadership and user acceptance of information technology. European Journal of Information Systems, 16(4), 494–510.

    Article  Google Scholar 

  • O’Reilly, C. A., & Chatman, J. (1986). Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior. Journal of Applied Psychology, 71(3), 492–499.

    Article  Google Scholar 

  • Paulraj, A., Lado, A. A., & Chen, I. J. (2008). Inter-organizational communication as a relational competency: Antecedents and performance outcomes in collaborative buyer-supplier relationships. Journal of Operations Management, 26(1), 45–64.

    Article  Google Scholar 

  • Pfeffer, J., & Salancik, G. R. (1978). The external control of organizations. New York: Harper & Row.

    Google Scholar 

  • Podsakoff, P. M., MacKenzie, S. B., & Bommer, W. H. (1996). Transformational leader behavior and substitutes for leadership as determinants of employee satisfaction, commitment and trust, and organizational citizenship behaviors. Journal of Management, 22(2), 259–298.

    Google Scholar 

  • Rafferty, A. E., & Griffin, M. A. (2004). Dimensions of transformational leadership: Conceptual and empirical extensions. The Leadership Quarterly, 15, 329–354.

    Article  Google Scholar 

  • Seidmann, A., & Sundararajan, A. (1998). Sharing logistics information across organizations: Technology, competition and contracting. In C. F. Kemerer (Ed.), Information technology and industrial competitiveness: How it shapes competition (pp. 107–136). New York: Kluwer Academic Publishers.

    Chapter  Google Scholar 

  • Sharland, A., Eltantawy, R., & Giunipero, L. (2003). The impact of cycle time on supplier selection and subsequent performance outcomes. Journal of Supply Chain Management, 39(3), 4–12.

    Article  Google Scholar 

  • Srivastava, A., Bartol, K. M., & Locke, E. A. (2006). Empowering leadership in management teams: Effects on knowledge sharing, efficacy, and performance. Academy of Management Journal, 49(6), 1239–1251.

    Article  Google Scholar 

  • Stalk, G, Jr, & Hout, T. (1990). Competing against time. New York: The Free Press.

    Google Scholar 

  • Sushil (2014). Leadership for Practicing Flowing Stream Strategy. Global Journal of Flexible Systems Management, 15(2), 89–90.

  • Vera, D., & Crossan, M. (2004). Strategic leadership and organizational learning. Academy of Management Review, 29(2), 222–240.

    Google Scholar 

  • Waldman, D. A. (1994). The contributions of total quality management to a theory of work performance. Academy of Management Review, 19, 510–536.

    Google Scholar 

  • Waldman, D. A., Bass, B. M., & Yammarino, F. J. (1990). Adding to contingent-reward behavior the augmenting effect of charismatic leadership. Group and Organization Management, 15(4), 381–394.

    Article  Google Scholar 

  • Waldman, D. A., Ramirez, G. G., House, R. J., & Puranam, P. (2001). Does leadership matter? CEO leadership attributes and profitability under conditions of perceived environmental uncertainty. Academy of Management Journal, 44(1), 134–143.

    Article  Google Scholar 

  • Waldman, D. A., & Yammarino, F. J. (1999). CEO charismatic leadership: Levels-of-management and levels-of-analysis effects. Academy of Management Review, 24(2), 266–285.

    Google Scholar 

  • Williamson, O. E. (1985). The economic institutions of capitalism. New York: The Free Press.

    Google Scholar 

  • Wong, C. Y., Boon-Itt, S., & Wong, C. W. (2011). The contingency effects of environmental uncertainty on the relationship between supply chain integration and operational performance. Journal of Operations Management, 29(6), 604–615.

    Article  Google Scholar 

  • Yang, J., Wang, J., Wong, C. W., & Lai, K. H. (2008). Relational stability and alliance performance in supply chain. Omega, 36(4), 600–608.

    Article  Google Scholar 

  • Young-Ybarra, C., & Wiersema, M. (1999). Strategic flexibility in information technology alliances: The influence of transaction cost economics and social exchange theory. Organization Science, 10(4), 439–459.

    Article  Google Scholar 

  • Zaheer, A., McEvily, B., & Perrone, V. (1998). Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performance. Organization Science, 9(2), 141–159.

    Article  Google Scholar 

  • Zhu, W., Chew, I. K., & Spangler, W. D. (2005). CEO transformational leadership and organizational outcomes: The mediating role of human-capital-enhancing human resource management. The Leadership Quarterly, 16(1), 39–52.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. School of Management, New York Institute of Technology, Manhattan, NY, 10023, USA

    M. Birasnav

  2. School of Management, New York Institute of Technology, Old Westbury, NY, 11568, USA

    Rakesh Mittal & Selene Loughlin

Authors
  1. M. Birasnav
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Rakesh Mittal
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Selene Loughlin
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to M. Birasnav.

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Birasnav, M., Mittal, R. & Loughlin, S. Linking Leadership Behaviors and Information Exchange to Improve Supply Chain Performance: A Conceptual Model. Glob J Flex Syst Manag 16, 205–217 (2015). https://doi.org/10.1007/s40171-015-0092-2

Download citation

  • Received:

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s40171-015-0092-2

Keywords

Search

Navigation